This documentation supports the 9.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.

Click here to view the documentation for a supported version of Remedy Single Sign-On.

Reviewing AR System server external authentication settings and configuring group mapping

Before you can properly configure BMC Atrium Single Sign-On, you must configure group mapping for external authentication in the BMC Remedy AR System server.

Before you begin

Make sure that the AREA LDAP plug-in is properly configured.

To configure external authentication for AR System

  1. Use a browser to log on to the AR System server (by using the mid tier).
    For example:
  2. Open the AR System Administration Console.
  3. Open the Server Information window by selecting System > General > Server Information.
  4. Click the EA tab
    (Click the following image to expand it.)
  5. Verify the following information:



    External Authentication Server RPC Program Number


    External Authentication Server Timeout (seconds) RPC


    External Authentication Server Timeout (seconds) Need To Sync

    300 (default)

  6. Verify that Authenticate Unregistered Users is selected.
  7. Verify that Authentication Chaining Mode is set to ARS-AREA.
  8. Set the Group Mapping.
    For example, you can map the Atrium Single Sign-On group BmcAdmins to the AR group Administrator.
  9. Click OK.

Where to go from here

Running the BMC Atrium Single Sign-On installer on the Mid Tier

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