Prerequisites to install BMC Atrium Single Sign-On on the Windows platform

If you are planning to install BMC Atrium Single Sign-On via Terminal Services (Remote Desktop Services), you must first configure Terminal Services and DEP parameters.

Note

You may follow the same procedures for configuring terminal services options for Windows Server 2012.

  1. From the Windows Start menu, click Run.
  2. Type gpedit.msc, then click OK.
  3. Navigate to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Temporary Folders.
  4. Enable the settings for Do not delete temporary folders on exit and Do not use temporary folders per session.
  5. (optional) Restart the computer.
  6. Verify whether you can run the installation successfully.

If you are not able to run the installer, complete the following steps:

    1. From the Windows Start menu, click Run.
    2. Type regedit, then click OK.
    3. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server.
    4. Update PerSessionTempDir to 0 and DeleteTempDirsOnExit to 0.
    5. (optional) Restart the computer.

To update Terminal Services configuration options for Windows Server 2003

  1. From the Windows Start menu, click Run.
  2. Type tscc.msc, then click OK.
  3. In Server Settings, set Delete temporary folders on exit to No.
  4. Set Use temporary folders per session to No.
  5. (optional) Restart the computer.
  6. Verify whether you can run the installation successfully.

If you are not able to run the installer, complete the following steps:

    1. From the Windows Start menu, click Run.
    2. Type regedit, then click OK.
    3. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server.
    4. Update PerSessionTempDir to 0 and DeleteTempDirsOnExit to 0.
    5. (optional) Restart the computer.

To configure the DEP feature

If you are using the data execution prevention (DEP) feature in Windows, configure DEP for executable programs.

Note

If you do not configure these items before you run the installer, an installer panel appears listing the steps required to handle these issues.

  1. From the Windows Start menu, click Control Panel; then double-click System.
  2. Click the Advanced tab.
  3. In the Performance area, click Settings.
    On the Data Execution Prevention tab, verify if the Turn on DEP for all programs and services except those I select option is selected.
    If the Turn on DEP for essential Windows programs and services onlyoption is selected, no configuration is required.

    Note

    If you do not select the Turn on DEP for all programs and services except those I select option, and then perform the remaining steps in this procedure, the installer might not run correctly.

  4. If the Turn on DEP for all programs and services except for those I select option is selected, click Add.
  5. Browse to the executable, and then click Open.
    The installation program appears in the DEP program area.
  6. Click Apply; then click OK.
  7. (optional) Restart the computer.

Where to go from here

To install BMC Atrium Single Sign-On, see Installing BMC Atrium Single Sign-On in different environments  .

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Comments

  1. Oscar omar Posada sanchez

    and requirements for Red Hat Linux environments?

    Oct 08, 2015 05:51
    1. Kamalakannan Srinivasan

      Hi Oscar,

      Thank you for your comment.

      Terminal Services is a Windows specific method to get access to the server console.

      The common prerequisites for installing on Linux is for the user to have the following permissions:

      • read/write/execute for the destination directory,
      • to execute Java, and
      • read/write to Tomcat directory (in case of using external Tomcat server instead of out-of-the-box Tomcat).

      Regards,

      Kamal

      Oct 16, 2015 12:11
  2. Kamalakannan Srinivasan

    Hi Oscar,

    Thank you for your comment. I will discuss with the technical team and will keep you informed.

    Regards,
    Kamal

    Oct 09, 2015 12:11
  3. Oscar omar Posada sanchez

    Hi Kamal,
    Thank for your time, greetings from Mexico.

    Oct 09, 2015 10:12