This documentation supports the 9.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.

Click here to view the documentation for a supported version of Remedy Single Sign-On.

Patch 1 for version 9.0.00:

This topic contains information about fixes and new features in BMC Atrium Single Sign-On 9.0.00 Patch 1 (, and provides instructions for downloading and installing the patch.

The following topics are provided:


Corrected issues

To learn about the issues corrected in Patch 1 (, see Known and corrected issues. Click the Corrected in column heading to sort the table by version. 

Installing the patch

Patch 1 for BMC Atrium Single Sign-On 9.0.00 ( is a full installation. The patch is an upgrade and can be installed on an existing installation. You can download the installation files from the Patches tab on the BMC Electronic Product Distribution (EPD) site and perform installation by using your normal installation process. For instructions about downloading the files that you need for installation, see Downloading the installation files.


Back up BMC Atrium Single Sign-On before proceeding with the patch installation. 

Support for BMC Atrium Single Sign-On login on mobile devices

Starting with this release, you can view the optimized BMC Atrium Single Sign-On login page on the supported mobile devices. When you access any BMC application integrated with BMC Atrium Single Sign-On, the optimized login page appears on iOS and Android phones and tablets. For more information about supported devices, see Logging on to a BMC application using mobile device.

Where to go from here

For information about the issues that are corrected in this patch, see Known and corrected issues.

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  1. John Grunder

    Text above under 'Installing the Patch" appears to contain a copy/paste error, reference to version 8. "Patch 3 for BMC Atrium Single Sign-On 8.1.00 ( is a full installation."

    Also, per the reference to backup Atrium SSO prior to installing the patch...can the patch be installed on top of existing installation, or does the existing installation need to be uninstalled first?  The documentation here is not clear.

    Mar 06, 2015 08:29
    1. Kamalakannan Srinivasan

      Hi John,

      Thank you for your comment. The patch version has been corrected.

      The patch can be installed on top of an existing installation.




      Mar 10, 2015 04:22
  2. Kamalakannan Srinivasan

    Hi John,

    Thank you for your comment. I will verify this with the concerned SME and get back to you.



    Mar 09, 2015 03:11
    1. Elijah Tevet

      Hi Kamal,

      Thanks for the info, I hope you will update the Compatibiliy Page soon.

      Apr 16, 2015 05:57