This documentation supports the 9.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.

Click here to view the documentation for a supported version of Remedy Single Sign-On.

Managing agents

BMC Atrium Single Sign-On allows you to edit and delete agents from the Agent Manager. The names for the agent and user are based on the host name and port of the URL for the BMC product server where the agent resides. This name uses the following template:

BMCJEE<Agent>@<host>:<port> or <uri>@<host>.<port>

  • host is the FQDN of the host.
  • port is the main port number.
  • uri is the URI of the application.

To edit an agent account

For information about the Agent Manager and agent parameters that can be modified, see Agent manager in multi tenant environment.

  1. On the BMC Atrium SSO Admin Console, click Agent Details.
  2. Select the agent that you want to edit.
  3. Click Edit.
  4. Modify the parameters and click Save.

To delete an agent account

If a product has become unusable and the uninstall utility can no longer be used to perform an orderly cleanup and de-integration with BMC Atrium Single Sign-On, you might need to perform a manual cleanup.


If all products within the JEE server no longer need authentication or you want to permanently block access from the JEE server, deleting the agent accounts effectively terminates access by the agent. To do so, both the J2EE agent and the user must be deleted from the root realm.

  1. On the BMC Atrium SSO Admin Console, click Agent Details.
  2. Select the J2EE agent that you want to delete.
  3. Click Delete.
  4. On the BMC Atrium SSO Admin Console, select the user session that has the same name as the J2EE agent (if one exists).
  5. Click Invalidate Selected.

To manage agent certificates

You can create certificates again manually without reintegration of different BMC products with BMC Atrium Single Sign-On. For more information, see Managing agent certificates.

To enable agent logging

The agent code has a built-in mechanism which enables downloading of the agent configuration from BMC Atrium Single Sign-On regularly for updates.

You must perform the following steps to enable agent logging in the Mid Tier.

  1. On the BMC Atrium Single Sign-On Admin Console, click Agent Details.
  2. Select the agent for which you to enable logging.
  3. Click Edit.
  4. Change the log level to “Message”.
  5. Click Save.

The changes are effected in a couple of minutes. You may turn off the logging after completion of testing.

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