This documentation supports the 9.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.

Click here to view the documentation for a supported version of Remedy Single Sign-On.

Logging on to a BMC application using mobile device

This topic provides information about the mobile device support for BMC Atrium Single Sign-On logon page. BMC application users can now view the optimized BMC Atrium Single Sign-On logon page on iOS and Android phones and tablets.

To log on to a BMC application using a mobile device

  1. On a supported mobile device, open the BMC application that is integrated with BMC Atrium Single Sign-On.
    The application redirects you to the BMC Atrium SSO logon page. The login page and the Domain validation pages appear on the mobile device.
  2. Enter your credentials.
  3. Click Log In
    If you have enabled multitenancy,  a domain validation page appears only for the first login. 
  4. If required, enter the domain name.
  5. Click Submit.

The application appears on the mobile device as per the information provided in the respective product guidelines.

Note

The BMC Atrium SSO Admin Console and BMC Atrium SSO Tenant Console are not supported on iOS and Android tablets and phones.

Default domain validation

When you install BMC Atrium Single Sign-On in a multi-tenant environment and you integrate it with other BMC products, you view an optimized login page on a mobile device. If BMC Atrium Single Sign-On is deployed in a multi-tenant environment, you must enter the domain name for authentication to the correct domain. You only need to perform this validation one time. 

The Domain validation page is also optimized to be viewed on a mobile device so that you can enter your domain name correctly. For more information about domain name validation, see Authenticating to the correct realm automatically.

Device and browser support

The following devices support optimized viewing of the BMC Atrium Single Sign-On login page:

DeviceDisplay dimensions
Apple iPad 2,3

(1024 x 768)

(Retina:2048 x 1536)

iPad mini(1024 x 768)

Apple iPod touch

(1136 x 640)
Apple iPhone 4s(960 x 640)
iPhone 5/5s(1136 x 640)
Google Nexus 4(1280 x 768)
Google Nexus 5(1920 x 1080)

The following operating systems and browsers support optimized viewing of BMC Atrium Single Sign-On login page:

Operating systems

Browser

iOS

Apple Safari

Android

Native Android browser and Google Chrome

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