This documentation supports the 9.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.

Click here to view the documentation for a supported version of Remedy Single Sign-On.

License entitlements

This topic explains the entitlements that apply to licenses you purchase from BMC Software. For information about restrictions to those licenses, please see your Product Order Form.


You can download the components mentioned herein from the Electronic Product Distribution website. Use the same user name and password that you use to access the Customer Support website.

If you do not have a current license for the components you want, contact a BMC sales representative by calling 800 793 4262. If you cannot download the components, contact a sales representative and ask for a physical kit to be shipped to you.

BMC Atrium Single Sign-On is certified on the configurations explicitly stated in this document. Configurations not listed might still operate properly and so customers can choose to run in a configuration not listed as supported. Such configurations would be considered "unconfirmed". BMC will accept issues reported in unconfirmed configurations but we reserve the right to request customer assistance in problem determination, including recreating the problem on a supported configuration.

Reported defects either found to be unique to an unconfirmed configuration or not reproducible within a supported environment will be addressed at the discretion of BMC. Defects requiring time and resources beyond commercially reasonable effort might not be addressed. If a configuration is found to be incompatible with BMC Atrium Single Sign-On, support for that configuration will be specifically documented as not supported (or unsupported). Visit the Customization Policy under the Support Contacts & Policies link on the BMC support website.

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