This documentation supports the 9.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.

Click here to view the documentation for a supported version of Remedy Single Sign-On.

Integrating BMC Analytics for BSM

If you plan to use BMC Atrium Single Sign-On as your method of authentication, you must install and configure the BMC Atrium Sign-On server before installing BMC Analytics for Business Service Management (BSM). Also, ensure that any users that you want to use in BMC Analytics for BSM exist in the BMC Atrium Single Sign-On server.

BMC Analytics for BSM is compatible with Apache Tomcat or Microsoft IIS. If you are using BMC Atrium Sign-On with BMC Analytics for BSM, only Apache Tomcat is supported. Also, when you install using BMC Atrium Sign-On, a new Apache Tomcat service is installed. If you plan to use BMC Analytics for BSM with Apache Tomcat, you should install a new Tomcat during the SAP BusinessObjects installation instead of using an existing Tomcat. If you have an existing Tomcat installation, provide different port numbers.

Before you begin

  • Install and configure the BMC Atrium Sign-On server before installing BMC Analytics for BSM.
  • Ensure that any users that you want to use in BMC Analytics for BSM exist in the BMC Atrium Sign-On server. See Managing users and Managing user groups.
  • Ensure that your SAP BusinessObjects Enterprise XI host is part of the DNS domain or subdomain of the BMC Atrium Single Sign-On server host.
  • Ensure that BMC Analytics for BSM is installing with a Apache Tomcat. A new Apache Tomcat should be installed during the SAP BusinessObjects installation instead of using an existing Tomcat. If you have an existing Tomcat installation, provide different port numbers.
  • If you want to use the latest features of BMC Atrium Single Sign-On 9.0, you must upgrade to the 9.0 web agents libraries on your existing BMC product servers.You do not need to reintegrate your products with BMC Atrium Single Sign-On. Contact the respective BMC product administrator for upgrading agent libraries.

Note

For BMC Analytics for BSM version 7.6.06 and higher, instead of re-installing, you can run the installer again to set the BMC Atrium Single Sign-On parameters.

To integrate BMC Analytics for BSM

When executing the BMC Analytics for BSM installer, select BMC Atrium Single Sign-On and provide the following information:

Field

Description

Fully Qualified Host Name

Fully qualified host name of the BMC Atrium Single Sign-On server.

HTTPS Port Number

HTTPS port number used by the BMC Atrium Single Sign-On server.

Administrator Name

User name for the BMC Atrium Single Sign-On server administrator.

Administrator Password

Password for the BMC Atrium Single Sign-On server administrator.

Preparing to upgrade BMC Analytics for BSM

If you are upgrading BMC Analytics for BSM, you need to remove the J2EE agent from BMC Atrium Single Sign-On.

To remove the J2EE agent for BMC Analytics for BSM

  1. Ensure that you stopped and disabled the Tomcat server that you installed during the BMC Analytics for BSM installation.
  2. Log on to the BMC Atrium Single Sign-On server.
  3. On the BMC Atrium SSO Admin Console, click Agent Details.
  4. Select the J2EE agent for the BMC Analytics for BSM host and click Delete. The J2EE agent is removed from the list.
  5. Proceed with your BMC Analytics for BSM upgrade.


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