This documentation supports the 9.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.

Click here to view the documentation for a supported version of Remedy Single Sign-On.

General checklist

Use the following checklist while installing and configuring BMC Atrium Single Sign-On. If needed, you may also print the form.

Tick when done

Verification item
Installation (including deployment of the agent) was successful.
BMC Remedy Mid Tier/BMC Remedy AR System functions without BMC Atrium Single Sign-On.
The latest patch has been applied for BMC Atrium Single Sign-On/BMC Remedy Mid Tier.
(High-availability environment) There are no firewalls between the different nodes.

(High-availability environment) Hostname-to-IP-address-to-hostname is in synch. To test, use the nslookup host name and nslookup IP address from the different nodes.

You can access the BMC Atrium Single Sign-On Admin Console.
BMC Remedy Mid Tier/BMC Atrium Single Sign-On/BMC Remedy AR System is configured properly.
Area plug-ins are configured properly.
All servers share the same cookie domain and are configured using fully qualified domain names (FQDNs).

You have logged on to the BMC Atrium Single Sign-On Admin Console and confirmed that the cookie names are stored in both of the following places, and that the cookie names are the same in both places:

  • Configuration > Server and Sites. Click your site and select Security-Cookie.
  • Access Control > Top Level Realm > Agents > J2EE. Click the agent link and select SSO > Cookie Name.

There are three FQDN mappings (one for localhost, one for, and one for the short name of the host) at the following location:

Access Control > Top Level Realm > Agents > J2ee. Click the agent, and then click Fully Qualified Domain.

You have checked the ARSystem\Arserver\Db\arjavaplugin.log file in BMC Atrium Single Sign-On for initialization errors and fixed any errors you encountered. (To locate errors, search the log file for ATRIUMSSO.)

You have defined a data store in BMC Atrium Single Sign-On to check whether LDAP/AD/AR authentication is working. After defining the data store, you have viewed the users defined in the system in the BMC Atrium Single Sign-On Admin console. This will help you debug the connection information.

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