This documentation supports the 9.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.

Click here to view the documentation for a supported version of Remedy Single Sign-On.

Configuring external authentication for AR System integration

Before you can correctly configure BMC Atrium Single Sign-On, you must configure external authentication settings in the BMC Remedy AR System server.

Before you begin

Install the AREA LDAP plug-in used with the AR System server. For more information, see the BMC Remedy AR System 8.0 online documentation.

To configure external authentication for AR System integration

  1. Use a browser to log on to the AR System server (by using the mid tier).
    For example:
  2. Open the AR System Administration Console.
  3. Open the Server Information window by selecting System > General > Server Information.
  4. Click the Configuration tab.
  5. Clear Allow Guest Users.
  6. Click the EA tab
    (Click the following image to expand it.)
  7. Set the following information:



    External Authentication Server RPC Program Number


    External Authentication Server Timeout (seconds) RPC


    External Authentication Server Timeout (seconds) Need To Sync

    300 (default)

  8. Select Authenticate Unregistered Users.
  9. Set Authentication Chaining Mode to AREA-ARS.
  10. Set the Group Mapping.
    For example, you can map the Atrium Single Sign-On group BmcAdmins to the AR group Administrator.
  11. Click OK.

Where to go from here

 Configuring BMC Atrium Single Sign-On for AR System integration

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