This documentation supports the 9.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.

Click here to view the documentation for a supported version of Remedy Single Sign-On.

Configuring BMC Atrium Single Sign-On with mid tier deployed as a shared service

BMC Atrium Single Sign-On is the first step in authentication for BMC Remedy Action Request (AR) System. Before onboarding a tenant in BMC Remedy Mid Tier, BMC Atrium Single Sign-On must set the corresponding properties in BMC Atrium SSO Admin Console so that each mid tier tenant can be onboarded successfully.

Configuring BMC Atrium Single Sign-On to enable onboarding of a tenant

Perform the following tasks to enable multiple realms and map them to the web agent so that the mid tier can be deployed as a shared service in multi-tenant environment. After installing BMC Atrium Single Sign-On, BMC Remedy AR System, and BMC Remedy Mid Tier, you must enable onboarding of a tenant in BMC Atrium Single Sign-On so that the mid tier can onboard a tenant.

To enable onboarding of a tenant

  1. Install BMC Atrium Single Sign-On as a High Availability cluster — Perform the installation steps described in the topic.

    Note

    If you are not using BMC Atrium Single Sign-On as a High Availability (HA) cluster, see Installing BMC Atrium Single Sign-On as a standalone for installation steps.

  2. Run the BMC Atrium Single Sign-On installer on the AR System server — Perform the BMC Atrium Single Sign-On integration with the AR System servers for each tenant in a cluster.
  3. Enable multi-tenancy support — Set the value of the allow.tenant.admin and allow.multiple.realms parameters to true in the web.xml file.
  4. Add a tenant realm on the Realms panel — Add a new realm in BMC Atrium Single Sign-On so that single sign-on is seamlessly available for the new tenant. To add realms in a BMC Atrium Single Sign-On server, use the Realms panel on the BMC Atrium Single Sign-On Admin Console.
  5. Configure BMC Atrium Single Sign-On settings for AR System — This step is used in conjunction with the AR Data Store to retrieve group information and other user attributes from the AR System server for each realm.
  6. (Optional) Run a health check on the BMC Atrium Single Sign-On installation — After you finish all the preceding steps, run a health check of your integration of BMC Atrium Single Sign-On with each mid tier.

You can now onboard a new tenant in BMC Remedy Mid Tier. After the mid tier is configured as a shared service, you can identify and authenticate user logon requests from different tenants by using BMC Atrium Single Sign-On.

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