This documentation supports the 9.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.

Click here to view the documentation for a supported version of Remedy Single Sign-On.

Agent manager in multi tenant environment

The agent manager provides an agent panel that allows you to edit, delete, and search for an agent as well as provides the agent name, realm, and the state. The state indicates whether the agent is running or is down. When you search for an agent, *, returns all the names and applies to all the columns in the agent panel. Finding the filter string within any of these values selects the agent to be returned for display. This feature allows you to filter the list of agents by specifying a value, for example, Running.

Configuring agent editor properties

The agent editor allows you to modify the configuration of an agent. By modifying the agent configuration, you can resolve problems caused by environment difficulties. For example, with a remote host, the host may report their FQDN (Fully Qualified Domain Name) incorrectly using a plain name such as machine instead of You can also associate realms to an agent using agent editor.

Select an agent in the Agent Details console and click Edit. The The Agent Editor is displayed. You can configure agent editor properties using the following tabs:

Agent tab



Notification URL

The URL where the agent receives notifications from the server about session logouts. This URL is products base URI with "/atsso" added at the end. For example,


Determines whether the agent is enforcing Single Sign-On authentication (active) or not (inactive)

Logging Level

The level of logging agent performs in the product

Redirect Limit

The number of times that the agent redirects the browser to the server for authentication before signaling an error. Value 0 suggests no limit.

Password and Confirm Password

Password used to access agent's configuration in the BMC Atrium Single Sign-On server.

Enable Cache

Option used to enable session cache. You may face performance issues if you disable cache.

WebApp tab



Cookie Name

The cookie name is the cookie that agent will check for the BMC Atrium Single Sign-On session token. It should match the cookie name of the server configuration.

Note: To ensure browser compatibility, the cookie name should contain only alphanumeric and underscore characters.

Web App  Logout URI

Specifies the URI that signifies a logout event for the web app.

The Web Agent maps the server hostname (which is used by user to access a protected application) to the full logout URL.

 For example, arsys/shared/loggedout.jsp is appended to the default URL.

RealmSelect the realm from the list of available realms in the list.

FQDN Mapping tab

The FQDN mapping allows the agent to fix the URL used to access the application in order to get the browser to send cookies to the application. The Single Sign-On session is identified through cookies. When a URL is not using a FQDN host name, the browser does not know the domain of the server and therefore, won't send any cookies to the server.



EnableSelect this check box to enable the fields on the FQDN Mapping tab. You must clear this check box for using multi-tenancy. For more information about enabling multi-tenancy, see Enabling and disabling multi-tenancy support.

FQDN of Agent Host

When enabled, the FQDN entered is the FQDN of the host where the agent is located. Enabling FQDN mapping causes the agent to perform the forwarding from the entered host names to the entered FQDN.

Trigger host list and Trigger Host Name

The hosts that will trigger the FQDN redirection to occur. The Trigger host list allows you to remove the host from the list. Trigger Host Name allows you to add a host to the Trigger host list.

Realms tab

You can attach multiple realms to an agent using this tab. You can modify or detach the realm details using Edit or Delete



Automatically Include New RealmsSelect this check box if you want to automatically add the realm to the Realms tab when a new realm is created from the Realms panel. The Login and Logout URLs will be automatically included in the realm details when the realm is added.  
Note: The following parameters will appear in the WebApp tab and not in the Realms tab if multi-tenancy is disabled.


Name of the Realm

UserId Validation

If you want to validate that the User ID is in email format (for example,, select this check box.

Login and Logout URI

Login and Logout URIs are the locations that the agent will send the user's browser when the user wants to log on to their respective applications. When an agent is federated, the login and logout URL for the agent must be modified to interact with the IdP. You can set two different URL formats:

  • Tenant default realm URLs — This format is used when you are using any other type of authentication in BMC Atrium Single Sign-On.
  • SAMLv2 URLs — This format is used when you are using SAMLv2 for authentication in BMC Atrium Single Sign-On.


If you want to provide a customized landing page after the user logs out of the application, add the following to the logout URLs:

Login Probe and Logout Probe

The probe validates that the destination is accessible before sending the user to the location. If they are not, the agent tells the user that the Single Sign-On system is inaccessible. The probe should be turned off in environments where the URI cannot be contacted from the agent's environment, such as when the URI contains a host that is to be accessed using a reverse proxy.

Not enforced tab




Name of the Realm

Not Enforced URI

The Not Enforced URI list allows you to launch URLs without authentication. For example, you may want to open images, css or javascript files without authentication. The URI field allows you to add a URI to the Not Enforced URI list. 

  • Adding URI to the list — Enter the URI and click Add.
  • Deleting URI from the list — Select the URI and click Remove.
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