Out of support


This documentation supports the 8.1 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.

Click here to view the documentation for a supported version of Remedy Single Sign-On.

Troubleshooting AR authentication

This topic explains common errors associated with AR System authentication.

User has no profile in this organization

If the User Profile for the BMC Realm is set to Required instead of Dynamic or Ignored, the following error message occurs when logging into a BMC product:
User has no profile in this organization

To modify the User Profile setting

  1. On the BMC Atrium SSO Admin Console, click Edit BMC Realm.
  2. Select either Dynamic or Ignored.

Error saving user or group edits

An exception error occurs when you try to update user attributes or assign groups to users with information that was retrieved from the AR Server. The AR Server Data Store provides read-only access to the user and group information.

The error indicates that a search base entry does not exist.

Error in SAML Authentication when Auto Federation is enabled

Atrium Single-SignOn fails to find the federated user account specified and creates an exception error (BMCSSG1777E) if Auto Federation is enabled and an AR user store is used.

Delete the AR user store.

For more information, see Using AR for authentication.

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