Out of support


This documentation supports the 8.1 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.

Click here to view the documentation for a supported version of Remedy Single Sign-On.

Prerequisites for installation

This topic describes the prerequisites for installing BMC Atrium Single Sign-On.


If you have not met all of the requirements before you begin the installation, you might have issues with the installation.You must fulfill the necessary requirements on this page before you begin with installation.


Do not deploy BMC Atrium Single Sign-On on an Network File System (NFS) file system.

Access and permissions

  • If you are a nonroot runtime user of the BMC Atrium Single Sign-On web container instance, you must be able to write to your own home directory.
  • (Microsoft Windows) You must have administrator privileges.
  • (UNIX) You can be any user. However, root privileges are required to set up auto-startup of the services.

Disk space requirements

This section contains information about prerequisite storage space requirements for installation and log files.

Before installing BMC Atrium Single Sign-On, you must have at least the following available disk space:

  • (Microsoft Windows) 650 MB
  • (Linux) 750 MB
  • (Oracle Solaris) 850 MB

Memory requirements

If you are installing BMC Atrium Single Sign-On on an external Tomcat server, 1024K of RAM is required. For an extremal Tomcat 7 server and JDK 1.7, increase memory an additional 20% for a minimum of 1.2 MB.

Log file memory requirements

An additional 7-10 GB of space is recommended for log file growth, depending on the volume of users and products integrating with the BMC Atrium Single Sign-On server.

To manage log file storage space effectively, perform the following tasks:

  • Delete the debug log files periodically, especially if the debug level is set to message.
  • Check the .access and .error log files periodically in the logs directory.
  • Consider configuring the log rotation to delete the oldest log files.

System requirements

If you are installing BMC Atrium Single Sign-On on Red Hat Enterprise Linux (RHEL) 6.x, you must install the following 32-bit RPM packages to make 32-bit JRE support and the user interface available to the installer:

  • Glibc.i686
  • libXtst.i686

Entropy level requirements

If you are installing BMC Atrium Single Sign-On on Red Hat Enterprise Linux computers and the entropy level on the server is under 3000, you might experience installation issues. If an installation or silent installation aborts suddenly, finishes very quickly, or takes a long time to complete, the computer might be experiencing low entropy issues. To avoid these issues, perform the following tasks:

  • Verify the level of entropy in the entropy_avail file at the following location: cat /proc/sys/kernel/random/entropy_avail
  • If the level of entropy is less than 3000, run the following commands as root user or restart your computer. Running the command is the preferred option as it helps in maintaining the entropy level after installation. If your server has a low entropy level, you should configure your server to run the following commands while starting up your server.

    yum install rng-tools
    echo 'EXTRAOPTIONS="-i -o /dev/random -r /dev/urandom -t 10 -W 2048"' >>/etc/sysconfig/rngd
    chkconfig rngd on
    service rngd restart


The ports that you selected when you installed the BMC Atrium Single Sign-On server must be accessible from the clients that are authenticated through the server. Configure the firewalls to allow access to the HTTPS port used for authentication, as well as the LDAP and Apache MQ ports in the nodes of a cluster.

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  1. Andreas Heitz

    Please correct your documentation, i had to install all librarys from Knownledge Dokument 000097030. It is not described in this Dokument.

    Why it is not possible to write an correct dokumentation? It is annoing and time wasting...

    Sep 21, 2016 04:47