Integrating BMC Dashboards for BSM
If you plan to use BMC Atrium Single Sign-On as your method of authentication, you must install and configure the BMC Atrium Sign-On server before installing BMC Dashboards for Business Service Management (BSM). Also, ensure that any users that you want to use in BMC Dashboards for BSM exist in the BMC Atrium Single Sign-On server.
Before you begin
- Install BMC Atrium Sign-On server and configure with an authentication method before installing BMC Dashboards for BSM.
- If you using internal LDAP for authentication, ensure that the BMC Dashboards for BSM administrator and any users that you want to use in BMC Dashboards for BSM exist in the BMC Atrium Sign-On server. See Managing users and Managing user groups.
Note
For BMC Dashboards for BSM version 7.7.00 and higher, instead of re-installing, you can run the installer again to set the BMC Atrium Single Sign-On parameters.
To integrate BMC Dashboards for BSM
When executing the BMC Dashboards for BSM installer, select the BMC Atrium Single Sign-On Authentication method and provide the following information:
Field | Description |
|---|---|
Fully Qualified Host Name | Fully qualified host name of the BMC Atrium Single Sign-On server. |
HTTPS Port Number | HTTPS port number used by the BMC Atrium Single Sign-On server. |
Administrator Name and Password | User name and password for the BMC Atrium Single Sign-On server administrator. |
BMC Dashboards administrator Name and Password | User name and password of the BMC Dashboards for BSM administrator user. This user must exist in BMC Atrium Single Sign-On. |
Comments
I'm getting: "Atrium SSO agent installation failed". What configuration needs to be done prio of Dashboard installation?
Hi,
After installing SSO, configure an authentication method (you can use the predefined internal LDAP). In SSO, create a Dashboards administrator user and assign the user to one of SSO's predefined groups.
If you've already done that, I suggest that you call support.
-Ruth
I also encountered problems with BSM Dashboard and Atrium SSO. The SSO Agent of the BSM Dashboard server is listed as "Down" in the Atrium Admin Console. I can add internal Atrium SSO Accounts to BSM Dashboard but not the Active Directory users which are integrated into Atrium SSO. It works with BPPM.
I've already opened a support issue.
Hi Patrick,
I will get in touch with the SSO development team as well as the BSM Dashboards team and see if this issue can be resolved using documentation.
Thank you!
- Abhay
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