Out of support


This documentation supports the 8.1 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.

Click here to view the documentation for a supported version of Remedy Single Sign-On.

Installing BMC Atrium Single Sign-On

This topic provides instructions for performing a BMC Atrium Single Sign-On standalone installation. In this installation, a Tomcat server and JVM are installed and properly configured for use by the BMC Atrium Single Sign-On server. This installation method is the simplest and easiest to perform since all of the administrative and configuration details are performed by the installation program.

Before you begin

  • Obtain the zipped BMC Atrium Single Sign-On files from the BMC product package via Electronic Product Download (EPD) or the BMC Atrium Single Sign-On DVD.
  • If there is already an installation of BMC Atrium Single Sign-On on the target computer, the installer will not allow another installation. Uninstall the existing version.
  • Prepare to run the installation program for your operating system.
    For example, you must update Terminal Services configuration options and configure the DEP feature if you are using Windows. For more information, see Configuring Terminal Services and DEP parameters.



The BMC Atrium Single Sign-On Tomcat server cannot be shared with any product (for example, the AR System server or the BMC Remedy Mid Tier) that integrates with BMC Atrium Single Sign-On. BMC recommends that you install BMC Atrium Single Sign-On on a different computer than the computer where you plan to install a BMC product (for example, the AR System server or the BMC Remedy Mid Tier).


To install BMC Atrium Single Sign-On as a standalone server

  1. Unzip the BMC Atrium Single Sign-On files.
  2. Run the installation program.
    The setup executable is located in the Disk1 directory of the extracted files.
    • (Microsoft Windows ) Run setup.cmd.
    • (UNIX ) Run setup.sh (which automatically detects the appropriate subscript to execute).
  3. In the lower right corner of the Welcome panel, click Next.
  4. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
  5. Accept the default destination directory or browse to select a different directory, and then click Next.
  6. In the Host Name Information panel, verify that the hostname presented is the Fully Qualified Domain Name (FQDN) for the host, and then click Next. Enter the correct value as needed. For example, atriumsso.bmc.com.
    1. Choose to install non-clustered Atrium Single Sign-On Server, and then click Next.


      Clustered Atrium Single Sign-On Server is implemented as a redundant system with session failover. The clustered installation requires at least two nodes. For more information, see Installing BMC Atrium Single Sign-On as a High Availability cluster.

  7. Verify that Install New Tomcat is selected, and then click Next.
    The Tomcat server options are:



    When installing on Linux servers, you must configure JVM for Tomcat after the installation. For more information about configuring JVM, see Configuring a JVM for the Tomcat Server.

  8. Accept the default Tomcat HTTP port number (8080), HTTPS port number (8443), and Shutdown port number (8005), or enter different port numbers, and then click Next. If any of the port numbers are incorrect, a panel identifies the incorrect port number and requires you to return to the previous page to correct the values before proceeding with the installation.



    When installing on Linux servers, port selections below 1000 require the server to run as root, or use a port forwarding mechanism.

  9. Enter a cookie domain, and then click Next.
    The domain value of the cookie should be the network domain of BMC Atrium Single Sign-On or one of its parent domains. For more information, see Default cookie domain.


    The higher the level of the selected parent domain, the higher the risk of user impersonation. Top-level domains are not supported (for example, com or com.ca).

    You cannot use sibling domains or cross-domains with BMC Atrium Single Sign-On. For example, installing the BMC Atrium Single Sign-On server in the remedy.com domain and the AR System server in the bmc.com domain is not supported. You must move all your computers into the same domain.

  10. Enter a strong administrator password (at least 8 characters long), confirm the password, and then click Next.
    The default SSO administrator name is amadmin.


    Passwords with special characters must be specified in quotes.

    For more information, see Administrator password.

  11. Review the installation summary and click Install.
  12. Verify that your BMC Atrium Single Sign-On installation was successful by accessing the BMC Atrium Single Sign-On URL.
    1. Navigate to Start > All Programs > BMC Software > BMC Atrium SSO > Administrator to launch the BMC Atrium SSO Admin Console.

      The URL to open the BMC Atrium SSO Admin Console is:

      For example, https://ssoserver.bmc.com:8443/atriumsso

    2. When you are prompted that you are connecting to an insecure or untrusted connection, add the exception and then continue.


      Browsers display this warning because you have not yet configured the SSO authentication as a trusted provider.  For resolving this error, you must install certificates in the BMC Atrium SSO. For more information about installing certificates, see Installing certificates on a standalone server.

    3. Confirm that you can view the BMC Atrium SSO logon panel.
    4. Log on with the SSO administrator name (for example, amadmin) and password.
      The BMC Atrium SSO Admin Console appears.
      (Click the image to expand it.)
  13. (Optional) Create an administrative user account for BMC Products to perform search functions on the user store (for example, to list user names and emails).
    • If you are using the BMC Atrium Single Sign-On server's internal LDAP, assign the BMCSearchAdmins group to the new user account.
    • If you are using an external system for authentication (such as AR System, LDAP, or Active Directory), assign the BmcSearchAdmins group to either an already existing user account or a new user account.

Where to go from here

Was this page helpful? Yes No Submitting... Thank you