This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Working with logs

The BMC Service Request Management Maintenance tool can help you access logs to troubleshoot issues you have with the installer. The tool also enables you to encrypt passwords .

The following topics are provided:

User goalReference topic

Opening the BMC Service Request Management Maintenance tool and viewing the installation and uninstallation log files in the log viewer.

Viewing installation and uninstallation log files

Understanding the content of the log files.

Contents of the logs

Analyzing upgrade installation logs and understanding errors in upgrade installations for forms that are no longer used.

Analyzing logs

Running the BMC Service Request Management Maintenance tool, setting the maximum size limit for the zip file, and running the Log Zipper from the Maintenance Tool or from the command-line interface.

Collecting diagnostics in a zip file

Viewing a Log Zipper output file with Maintenance Tool.

Viewing a Log Zipper output file with Maintenance Tool

Was this page helpful? Yes No Submitting... Thank you

Comments