This documentation supports the 9.1 version of Service Request Management.

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Work Order Management interface forms

Two interface forms for Work Order Management support basic create, modify, and query operations:

  • WOI:WorkOrderInterface_Create form — Interfaces with the primary Work Order Management form, WOI:WorkOrder. This interface form is the integration point for external systems to create new work order requests.
  • WOI:WorkOrderInterface form — Belongs to the primary Work Order Management form, WOI:WorkOrder. This self-join, interface form is the integration point for external systems to query or modify work order requests.
Related topics

Developing an API program

Integration methods

These interface forms contain the necessary fields from the base work order form, WOI:WorkOrder, that are needed for the receipt of input from an external source. The command field, z1D_Action, is used where necessary to invoke the action that is requested by the external system (for example, submit, modify, and create). These operations can be invoked by accessing these interface forms directly. 

Important

You cannot create or modify work orders by using web services. For these operations, you can use the BMC Remedy API. For more information about creating a Work Order by using REST API, see DOC-122804 on the BMC Communities.

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