This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Viewing survey results

You can view the results of service request surveys by running the Survey Results Detail report from the AR System Reporting Console.

Ensure that you have the correct permissions to run the report. For more information, see Analyzing services by running reports

To view survey results

  1. From the IT Home page, select AR System Administration > AR System Report Console.
  2. Select the Survey Results Detail report and click Run.

Related topics

Setting up surveys and viewing results

The Pulse: Survey Frequency and Investigation in Service Request Management  (BMC Communities)

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  1. Colin Rolls
    • under quick links there is no longer a link to AR System Report Console
    • Has this report been moved to smart reporting? if so then this page should be updated.
    Mar 01, 2016 10:23
    1. Catherine Siderine

      Thanks for your question, Colin. I'm looking into this issue.


      Mar 04, 2016 04:16
  2. Colin Rolls
    • the link to BMC Communites article just goes to homepage of BMC Communites
    • a screenshot of the report would be good
    Mar 03, 2016 07:55
    1. Catherine Siderine

      Thanks, Colin. I changed the link so it opens the article in a new tab, and it seems to be working. Please try again.


      Mar 04, 2016 04:19
  3. Susan Champagne

    Hi Cathy,

    I don't see the report in my AR System Reports list...I'm using Remedy ITSM 9.1. In 7.6, I had made some customizations on the SRM:Survey form, and then I created my own report to be able to view survey results. I was hoping, with 9.1, I wouldn't have to do customizations again. We don't have SRM installed...could this be the problem?

    Thank you,


    Oct 18, 2016 10:02
    1. Sirisha Dabiru

      Hi Susan Champagne,


      I will check and get back to you.




      Dec 12, 2016 11:52
    1. Anagha Deshpande

      Hello Susan,

      Can you provide the following information?
      When did you install ITSM? Have you installed it when the customization was done on SRM:Survey form in 7.6? Also when SRM was installed? The SRM:Survey form is shipped only with ITSM.
      Please let me know.



      Jan 06, 2017 12:10
      1. Anagha Deshpande

        Hello Susan,

        If you do not have SRM installed, you cannot see the report generated for the customization done on the SRM:Survey form. For more information, see Statement of Direction: BMC Remedy ITSM Reporting and Analytics .




        Feb 03, 2017 04:52
  4. Hock joon Quick

    The link should be as below instead. Not under Quick Links

    AR System Administration -> AR System Report Console

    Jul 10, 2019 11:27