Using web services
Web services are the most efficient way of integrating with BMC Service Request Management, because they eliminate the need to create API applications. With web services, you use a web services client to access the web services functions available in BMC Service Request Management (you can, however, choose to develop your own web service client application). For example, an event occurs in an event-based system that causes the web services client to connect to BMC Service Request Management and create a service request.
You must have working knowledge of the BMC Remedy Action Request System (BMC Remedy AR System) and the BMC Remedy IT Service Management common foundation.