This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

User access to application consoles and functions

The following table shows the consoles and functions that various users and roles can use within BMC Service Request Management.

User access to application consoles and functions in BMC Service Request Management

  Types of service request users BMC Service Request Management roles
Unknown user Registered user (in the People form) Service request user Business manager Entitlement administrator Request Catalog manager SRM administrator Business analyst
Consoles
Request Entry console See User permissions Yes Yes Yes Yes Yes Yes Yes
Business Manager Console No No No Yes No No No No
Service Request Coordinator Console No No Yes No No No No No
Service Catalog Manager Console No No No No No Yes No No
Service Request Designer No No No No No Yes No Yes
Application Administration Console No No No No Yes 1 No Yes No
Import Export Console No No No No No Yes No No
Functions
Create, modify, close, reopen, or cancel service requests. View broadcasts and access surveys. See User permissions Yes Yes Yes Yes Yes Yes Yes
Create, modify, or cancel service requests for others. No No Yes Yes No No No No
Approve service requests. No Yes Yes Yes Yes Yes Yes Yes
Define entitlement rules. No No No No Yes Yes 2 Yes No
Create reports. No No Yes Yes No Yes No No
Access application administration and configuration. No No No No No No Yes No
Create and modify AOTs. No No No No No Yes No No
Create and modify PDTs. No No No No No Yes No No
Create and modify SRDs using the Service Request Definition form. No No No No No Yes No No
Create SRDs using the Service Request Designer. No No No No No Yes No Yes
Perform system-level troubleshooting. No No Yes No No No Yes No

1 Access to entitlement configuration only
2 Create or modify entitlement rules through the Entitlement tab on the Service Request Definition form

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