This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Task management permissions

You must have the permissions described in the table below to view, create, or modify a task related to work order. You can open the task either from the parent request or your IT home page. Depending upon the permissions given to you by your administrator, you can perform these operations on a task.

User roles and permissions Operations on the task
View Create Update

Work order request manager, work order request assignee, or a member of the work order manager or work order assignee support group with either of the following permissions:

  • Work Order Master
  • Work Order User
Yes Yes Yes
Work order user with Work Order Viewer permission. Yes Yes No
Work order user with Work Order Submitter permission. Yes No No

Related topic

Task Management sub-component

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  1. Patrick Jutz

    The URL below "Related topic" isn't working

    Mar 16, 2018 02:42
    1. Amol Ketkar

      Hello Patrick Jutz,

      Thank you for your comment on documentation. We have checked at our side, and URL seems to be working properly. Could you please check on another browser like Chrome. It would work now.Also could you please check and clear Cache which might be the other reason. Thanks.



      Feb 05, 2019 02:45