Setting up surveys and viewing results
This section contains instructions for creating and managing surveys. Surveys give the Service Catalog Manager or Business Analyst an indication of customer satisfaction levels and how the service desk is performing.
The following topics are provided:
- Adding surveys to an SRD
- Configuring survey questions
- Defining behavior rules for surveys
- Viewing survey results
Click this video to view how to How to configure custom survey in Service Request Management.
Click this video to view how to configure survey in Service Request Management for incident completion.