This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Setting up surveys and viewing results

This section contains instructions for creating and managing surveys. Surveys give the Service Catalog Manager or Business Analyst an indication of customer satisfaction levels and how the service desk is performing.

The following topics are provided:

Videos

Click this video to view how to how to configure custom survey in Service Request Management.

Click this video to view how to configure survey in Service Request Management for incident completion.

Related topics

Submitting a request survey

Localizing surveys in an SRD

Additional information

The Pulse: Survey frequency and investigation in BMC Service Request Management (BMC Communities)

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