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This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

BMC Service Request Management 9.1 ... Getting started Key concepts What is BMC Service Request Management? About service requests

Service request status reasons

When a service request enters a status, status reasons can be included. Not all statuses include status reasons. The following table shows the available status reasons.

Note

The system does not relate the Status reason for a fulfillment request to its service request Status reason. For example, if the work order related to a service request is completed with Status reason as Successful With Issues, the system sets the status of the related service request to Completed with Status reason as Successful instead of Status reason as Successful with Issues.


Service request status

Status reasons

Pending

  • Approval
  • Review
  • More Information

Completed

  • Successful
  • Successful With Issues

Cancelled

  • By User
  • By Provider

Closed

  • Cancelled
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Last modified by Mokshada Shivarekar on Nov 22, 2017
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Service request status values
BMC Service Request Management architecture
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