This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Sample data SRDs

BMC Service Request Management ships with sample data that you can install to speed up implementation. The sample data includes examples that you can use to create your own service request definitions (SRDs) and application templates for Work Order Management, Incident Management, Change Management, and Release Management. You can use the templates for Incident Management, Change Management, and Release Management if you have installed the BMC Remedy IT Service Management Suite.

The following table lists the prepackaged SRDs. For information about importing them, see Importing sample data SRDs.

Sample data SRDs in BMC Service Request Management

Service category

SRD title

Fulfillment process type

Business analysis

Issue with an existing report

Incident

Request a report

Work order

Email

Add email inbox capacity

Work order

Add exchange server capacity

Work order

Add new exchange server

Work order

Disable email

Work order

Move user to different exchange server

Work order

Update user details in email system

Work order

Report spam

Incident

Facilities

Building problem

Incident

Conference room equipment

Incident

Ergonomic assessment

Work order

Office move

Work order

Order new office equipment

Work order

Other move

Work order

Other request to facilities

Work order

Report issue with personal work environment

Incident

Report mailing problem

Incident

Report security and building access problem

Work order

Request catering

Work order

Request conference room booking

Work order

Request corporate identification badge

Work order

Request mailing service

Work order

Request specific setup for conference room

Work order

Special recycling request

Work order

File and print

Add file access permission

Work order

Add network printer

Work order

Add storage capacity

Work order

Archive file system

Work order

Backup file system

Work order

Create new shared file system

Work order

Issue accessing network printer

Incident

Issue with local printer

Incident

Order printer cartridge

Work order

Remove file access permission

Work order

Replace file system

Change

Request bulk print job

Work order

Request new personal printer

Work order

Restore file system

Change

Finance

Add access to (SAP) finance

Work order

Payroll question

Work order

Question about expense reporting

Work order

Remove access from finance

Work order

Human resources

Add HR access to group

Work order

Add manager access to HR group

Work order

Benefits and HR policy question

Work order

Change 401K

Work order

Change healthcare

Work order

Change tax deductions

Work order

Employee termination

Work order

Other HR-related issue

Work order

Remove HR access from managed group

Work order

Remove manager access from group

Work order

Request corporate credit card

Work order

Request for paid time off (PTO)

Work order

Request proof of employment

Work order

Sales commission question

Work order

Sign up for onsite fitness club

Work order

Time card entry

Work order

Travel information and reservations

Work order

Update personal information

Work order

Internet acess

Accessing general application

Incident

Internet connectivity

Work order

Password reset request

Incident

Network

Accessing system

Incident

Add IP to access control list (ACL)

Work order

Request VPN access

Work order

Add user access to network

Work order

Remove user access to network

Incident

Remove user access

Work order

Report remote access issue

Incident

Request security token

Work order

Personal computing

Personal computer (PC) issue

Incident

Replace component

Work order

Request a new computer

Work order

Request for more memory

Work order

Request new keyboard

Work order

Request new monitor

Work order

Request new mouse

Work order

Return personal computing equipment

Work order

Personal productivity

Provision virtual machine (VM)

Change

Remove software

Work order

Request new software

Work order

Request software upgrade

Work order

Software issue

Incident

SAP basis

Add SAP printer

Work order

Add SAP user

Work order

Delete user from SAP

Change

Reset SAP password

Work order

SAP issue

Incident

Service management

Add ITSM user

Work order

Chargeback period request

Work order

Company or organization request

Work order

Cost center request

Work order

Functional role request

Work order

IT Service Management (ITSM) problem

Incident

Operational categorization request

Work order

Other data setup request

Work order

Other IT application issue

Incident

Permissions group request

Work order

Region or site in ITSM request

Work order

Reset ITSM password

Incident

Run chargeback report

Work order

Support group association request

Work order

Telecommunications

Order mobile phone, BlackBerry, or PDA

Work order

Order phone accessories

Work order

Other telecommunications issue

Incident

Report issue with desk phone

Incident

Report issue with mobile phone service

Incident

Report issue with voice mail

Incident

Request corporate calling card

Work order

Request desk phone and voice mail

Work order

Request personal phone conference line account

Work order

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