Release notes and notices
This section provides information about what is new or what has changed in the BMC Service Request Management 9.1 release, including updates introduced by service packs and patches when they become available.
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This section only includes information about changes since the most recent release of BMC Service Request Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0 , 8.1, and 9.0.
Identity Request Management no longer supported
The Identity Request Management (IRM) module is no longer supported in versions 9.0 and later of BMC Service Request Management. However, IRM continues to be shipped for reference in version 9.1.00 of BMC Service Request Management.
For more information about the end of life of IRM, see Product announcements.
Classic view no longer supported in BMC Remedy ITSM
As announced in earlier, Classic Views are no longer supported in versions 9.0 and later of BMC Remedy ITSM and its applications. The Classic Views were included in version 9.0 for helping customers transition to BMC Remedy with Smart IT or the Best Practice views.
For Service Pack 1 for version 9.0 and later versions, Classic View forms are no longer provided with the product. The preferences set for using the Classic View have also been removed. For more information about the end of life of the Classic View forms, see earlier BMC Remedy ITSM product announcements available at .
|February 28, 2018||9.1.04.002: Patch 2 for version 9.1.04||This patch consolidates all the Hot Fixes delivered for BMC Remedy IT Service Management version 9.1.04 and later into a single patch release. The patch contains fixes in Foundation and BMC Remedy Smart Reporting areas.|
|December 5, 2017||9.1.04||This release consolidates all the Hot Fixes delivered for BMC Service Request Management version 9.1 and later in a single release. This release enhancement introduces maximum size setting for zip files in Log Zipper utility and fortification of user permissions to work with tasks.|
|September 4, 2017||9.1.03.001: Patch 1 for version 9.1 Service Pack 3||This patch consolidates all the Hot Fixes delivered for BMC Service Request Management version 9.1.03 and later into a single patch release. The patch contains fixes in BMC Service Request Management.|
|June 9, 2017||9.1.03: Service Pack 3||This release consolidates all the Hot Fixes delivered for BMC Service Request Management version 9.1 and later into a service pack. This service pack introduces a new RTF editor. This editor is available with BMC Remedy Mid Tier 9.1.03 and can be used even when you have installed earlier versions of the BMC Remedy AR System, BMC Atrium Core, and BMC Remedy IT Service Management applications.|
|May 31, 2017||1.6.00 enhancements|
Enhancements available in version 2.0.00 of Remedy with Smart IT (Smart IT) are:
|December 5, 2016||9.1.02: Service Pack 2|
Service Pack 2 release for BMC Service Request Management version 9.1.00.
|December 5, 2016||1.5.01 enhancements|
|June 23, 2016||9.1.01: Service Pack 1|
Service Pack 1 release for BMC Service Request Management version 9.1.00.
|June 23, 2016||1.5.00 enhancements|
|May 17, 2016||Smart IT 1.4 performance||Performance information is now available for Smart IT 1.4.|
|April 07, 2016||Documentation enhancement|
Videos on user onbording and content import in BMC Remedy Smart Reporting are now available.
|February 26, 2016||Documentation enhancements|
February 24, 2016
Smart IT 1.4 introduces several enhancements:
December 22, 2015
|Version 9.1.00 enhancements|
|December 18, 2015||Service Pack 1 for version 1.3 of BMC Remedy with Smart IT|
Enhancements available in this release:
Note: BMC Remedy ITSM version 9.1.00 is compatible with Service Pack 1 for version 1.3 of BMC Remedy with Smart IT. It does not support earlier versions of Smart IT.