This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Release notes and notices

This section provides information about what is new or what has changed in the BMC Service Request Management 9.1 release, including updates introduced by service packs and patches when they become available.

Tip

To stay informed of changes to this space, place a watch on this page.

Note

This section only includes information about changes since the  most recent  release of BMC Service Request Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions  8.0 , 8.1, and 9.0.

Identity Request Management no longer supported

The Identity Request Management (IRM) module is no longer supported in versions 9.0 and later of BMC Service Request Management. However, IRM continues to be shipped for reference in version 9.1.00 of BMC Service Request Management.

For more information about the end of life of IRM, see Product announcements.

Classic view no longer supported in BMC Remedy ITSM

As announced in earlier, Classic Views are no longer supported in versions 9.0 and later of BMC Remedy ITSM and its applications. The Classic Views were included in version 9.0 for helping customers transition to BMC Remedy with Smart IT or the Best Practice views.

For Service Pack 1 for version 9.0 and later versions, Classic View forms are no longer provided with the product. The preferences set for using the Classic View have also been removed.  For more information about the end of life of the Classic View forms, see earlier BMC Remedy ITSM product announcements available at Product announcements for BMC Remedy IT Service Management Suite .

DateTitleSummary
February 28, 20189.1.04.002: Patch 2 for version 9.1.04This patch consolidates all the Hot Fixes delivered for BMC Remedy IT Service Management version 9.1.04 and later into a single patch release. The patch contains fixes in Foundation and BMC Remedy Smart Reporting areas.
December 5, 20179.1.04This release consolidates all the Hot Fixes delivered for BMC Service Request Management version 9.1 and later in a single release. This release enhancement introduces maximum size setting for zip files in Log Zipper utility and fortification of user permissions to work with tasks.
September 4, 20179.1.03.001: Patch 1 for version 9.1 Service Pack 3This patch consolidates all the Hot Fixes delivered for BMC Service Request Management version 9.1.03 and later into a single patch release. The patch contains fixes in BMC Service Request Management.
June 9, 20179.1.03: Service Pack 3This release consolidates all the Hot Fixes delivered for BMC Service Request Management version 9.1 and later into a service pack. This service pack introduces a new RTF editor. This editor is available with BMC Remedy Mid Tier 9.1.03 and can be used even when you have installed earlier versions of the BMC Remedy AR System, BMC Atrium Core, and BMC Remedy IT Service Management applications. 
May 31, 20171.6.00 enhancements

Enhancements available in version 2.0.00 of Remedy with Smart IT (Smart IT) are:

  • Enhanced screen configuration capabilities

  • Capability to update field using expression

  • Provider action for a specific field for change and incident ticket

  • Ticket console enhancement

  • Additional process to add custom fields to the Asset View

  • Global search enhancements

  • Smart Recorder search enhancement

  • Additional configuration parameters

  • Customization information transfer using the BMC Remedy Deployment Application

  • Management of configuration data through Centralized Configuration (CCS) forms

  • Data migration utility for Smart IT 2.0 upgrade
  • Auto-categorization by using BMC Cognitive Service Management

December 5, 20169.1.02: Service Pack 2

Service Pack 2 release for BMC Service Request Management version 9.1.00.

December 5, 20161.5.01 enhancements
    MultiExcerpt named 'SmartIT1501DecEnh' was not found
The page: Release notes and notices was found, but the multiexcerpt named 'SmartIT1501DecEnh' was not found. Please check/update the page name used in the 'multiexcerpt-include macro.
June 23, 20169.1.01: Service Pack 1

Service Pack 1 release for BMC Service Request Management version 9.1.00.

June 23, 20161.5.00 enhancements
    MultiExcerpt named 'SmartIT15June_enhancements' was not found
The page: Release notes and notices was found, but the multiexcerpt named 'SmartIT15June_enhancements' was not found. Please check/update the page name used in the 'multiexcerpt-include macro.
May 17, 2016Smart IT 1.4 performancePerformance information is now available for Smart IT 1.4.
April 07, 2016Documentation enhancement

Videos on user onbording and content import in BMC Remedy Smart Reporting are now available.

February 26, 2016Documentation enhancements

February 24, 2016


1.4.00 enhancements

Smart IT 1.4 introduces several enhancements:

  • New Asset Management capabilities, including:
    • Asset Console for locating and managing assets
    • Create and update assets
    • Grouped assets and additional asset types
    • Smart receiving from mobile devices
    • Customization of the Asset View
    • Visual CI explorer
    • Create an incident, work order, or change request from an asset
    • Relate an asset to another asset
  • Enable or disable application modules for phased roll out
  • Add new customer from Smart Recorder
  • Add approvers to change requests
  • Apple Watch support
  • Upgrade enhancements

December 22, 2015

Version 9.1.00 enhancements
December 18, 2015Service Pack 1 for version 1.3 of BMC Remedy with Smart IT

Enhancements available in this release:

  • Functionality to support Knowledge-Centered Support (KCS) framework 
  • Support for BMC Remedy ITSM 9.1 enhancements 
  • Upgrade directly to Smart IT 1.3.01 from version 1.2.00 
  • User experience enhancements 
  • Accessibility enhancement 
  • Support for Microsoft Edge browser

Note: BMC Remedy ITSM version 9.1.00 is compatible with Service Pack 1 for version 1.3 of BMC Remedy with Smart IT. It does not support earlier versions of Smart IT.

Was this page helpful? Yes No Submitting... Thank you

Comments