This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Registering the form fields for the application

After you register the applications that will be used with BMC Service Request Management, register the application template forms from the applications you registered. Then you must select and register form fields that map to questions that the user is prompted to answer. (Responses to questions are mapped at the time the fulfillment request is created.) The answer values are pushed to the form fields of the fulfillment applications that use BMC Service Request Management.

You also map event command parameters to the registered form fields. These command parameters enable data to be communicated from BMC Service Request Management to the registered fulfillment applications. Command parameters are used both on submission and on subsequent queries or modifications to and from the fulfillment request records. Mapping the fields allow data to be stored in the appropriate fields on the fulfillment request record.

To register form fields

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Service Request Management > Application Configuration > Define Application Field, and click Open.
  3. From the Form Field Selection form, enter information in the following required fields:

    Field

    Description

    Status

    Select a status of Enabled.

    Selection Type

    Select on of the following values:

    • Select Question Field Mapping for mapping application fields to the questions. User answers to the questions are pushed to and stored in these fields.
    • Select SRMS Field Mapping for mapping application fields to command parameters. This is configuration data that is provided by default.

    Module Name

    Select the module or application that you registered.

    Form Name

    Select the name of the form that stores the field.

    Select Fields From

    This is the same value as the Form Name field.

    Menu Label 1

    Select the field that will be used. This is the display name of the field.

    Submitter

    This is a system-generated field that is filled with the user's logon name.


  4. Enter information in the following optional fields:

    Field name

    Description

    Notification Event

    This field is not used by BMC Service Request Management.

    Show display only fields

    Allows you to register a display-only field. By default, this field is disabled.

    Menu Value 1

    Enter the value of the field selected for Menu Label 1. This is the stored value of the field. In some cases, it might be the same value as Menu Label 1.

    Menu Value 2

    This field will store the field ID of the selected field.

    Menu Order 1

    Specify the order for this menu item as it will appear in the list.

    Selection Code

    This field is not used by BMC Service Request Management.

    Locale

    Enter a locale in which this field will be available.

    SchemaId

    This is a read-only field that shows the schema ID of the underlying form.

    Field ID

    Enter the field ID of the field to register.

    Entry Mode

    Specify whether the field is required or optional.

    Default Value

    Enter a default value or a keyword (for example, $\USER$ ).

    Description

    Enter additional information about the field.


  5. Click Save.
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