This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Product announcements

This topic describes important announcements and changes that occur in the product. These changes can affect the way in which you configure or run the installed version of BMC Service Request Management 9.1.00.

End of support for Identity Request Management

Over multiple releases, BMC provided the Identity Request Management (IRM) module with the BMC Service Request Management application. IRM allowed employees to request to obtain access rights, to unlock or enable accounts, and to change passwords, and it allowed users to submit requests for other people.

Starting with version 9.0.00, BMC will no longer provide support for the IRM module. However, IRM continues to be shipped for reference in version 9.1.00 of BMC Service Request Management. 


The Identity Request Management (IRM) module is not expected to be available in major or minor versions of BMC Service Request Management after release 9.1.00.

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  1. Farid Abbasi

    It would be nice if there was more information about what to do if a similar solution is needed.

    Jan 18, 2018 08:13
    1. Mokshada Shivarekar

      Hi Farid,

      Thank you for your comment. I will discuss your concern with the team and write back to you.



      Jan 18, 2018 10:12
  2. Sandra Mendoza

    Hello, I would like to know about replacement of Identity Request Management capability. Thanks in advance

    Mar 05, 2018 08:19