This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Product announcements

This topic describes important announcements and changes that occur in the product. These changes can affect the way in which you configure or run the installed version of BMC Service Request Management 9.1.00.

End of support for Identity Request Management

Over multiple releases, BMC provided the Identity Request Management (IRM) module with the BMC Service Request Management application. IRM allowed employees to request to obtain access rights, to unlock or enable accounts, and to change passwords, and it allowed users to submit requests for other people.

Starting with version 9.0.00, BMC will no longer provide support for the IRM module. However, IRM continues to be shipped for reference in version 9.1.00 of BMC Service Request Management. 

Important

The Identity Request Management (IRM) module is not expected to be available in major or minor versions of BMC Service Request Management after release 9.1.00.

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Comments

  1. Farid Abbasi

    It would be nice if there was more information about what to do if a similar solution is needed.

    Jan 18, 2018 08:13
    1. Mokshada Shivarekar

      Hi Farid,

      Thank you for your comment. I will discuss your concern with the team and write back to you.

      Regards,

      Mokshada

      Jan 18, 2018 10:12
  2. Sandra Mendoza

    Hello, I would like to know about replacement of Identity Request Management capability. Thanks in advance

    Mar 05, 2018 08:19
    1. Jyoti Nerkar

      Hello Sandra,


      Please see the reply from Peter Adams:

      IRM was a pluggable integration framework for Identity & Access Management Solutions to integrate into SRM. There was only one solution (Sailpoint) that used this approach, and Sailpoint decided to manage their integration into ITSM using different APIs. BMC still offers many integration options for integration of an IAM solution with ITSM, even though IRM is no longer available. In general, we recommend to use REST API or BMC Helix's Integration Service for integrations with ITSM solution. I also want to call out that we recommend customers to use BMC Digital Workplace Advanced as a service catalog solution.


      Hope this helps.


      Regards,

      Jyoti


      Nov 03, 2019 10:27
  3. Peter Adams

    IRM was a pluggable integration framework for Identity & Access Management Solutions to integrate into SRM. There was only one solution (Sailpoint) that used this approach, and Sailpoint decided to manage their integration into ITSM using different APIs. BMC still offers many integration options for integration of an IAM solution with ITSM, even though IRM is no longer available. In general, we recommend to use REST API or BMC Helix's Integration Service for integrations with ITSM solution. I also want to call out that we recommend customers to use BMC Digital Workplace Advanced as service catalog solution.

    Oct 18, 2019 07:32