This topic describes important announcements and changes that occur in the product. These changes can affect the way in which you configure or run the installed version of BMC Service Request Management 9.1.00.
BMC Service Request Management (SRM) is an application of the Remedy IT Service Management suite, delivering a Self-Service portal (SRM Request Entry console), a Service Catalog, and a Fulfillment Process engine with integrations to other Remedy applications. It has been widely used by Remedy customers to implement powerful self-service / service catalog solutions. With BMC Helix Digital Workplace Advanced (SaaS) and BMC Digital Workplace Advanced, BMC is now offering a much more powerful service catalog and service brokering solution, include many advanced self-service capabilities across many different channels.
Statement of Direction
BMC Helix Digital Workplace Advanced (SaaS) and BMC Digital Workplace Advanced are the strategic products for BMC's investment into innovative new capabilities around Self-Service and Service Catalog. BMC encourages all SRM customers to take advantage of these industry-leading capabilities and migrate to Digital Workplace Advanced. BMC continues to maintain the current SRM capabilities and to deliver minor updates to the solution, as needed for the existing customer base, but no major design changes or major innovations are planned for SRM.