This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Modifying or deleting work order templates

You can modify or delete a work order template by using the Application Administration Console.

To modify or delete work order templates

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, select Service Request Management > Work Order > Work Order Template, and click Open.
  3. To switch the form to Search mode, click New Search from a browser.
  4. Enter the search parameters to find the template to modify or delete, and click Search.
  5. To modify a template, select it, make your changes, and click Save.
  6. To delete a template, select it, and delete it using one of the following methods:
    • Change to Status field value to Delete, and save the change template.
    • If you have AR Admin permissions, click the Delete button below the results list in the browser.
Was this page helpful? Yes No Submitting... Thank you