This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Mapping fulfillment application fields to the service request fields

If your AOT had target data added to it, you can also map fulfillment application fields to the Service Request Fields used on the advanced interface form.

To map fulfillment application fields

  1. From the Service Catalog Manager Console, select an SRD, and click View.
  2. Set the SRD to Offline.
  3. Click Mapping.
    The Question Selection and Fulfillment Application Field Mapping dialog box appears. You can choose questions from the menu list of target data items to ask your users.

    Note

    The Mapping button is enabled if there is application target data to map with the PDT selected.

  4. Select a fulfillment application field from the list.
  5. Under Fulfillment Mapping Details, select Map Target To > Service Request Fields.
    The Service Request fields from the advanced interface form are the "SR Type Field 1" through "SR Type Field 51" fields.
    The fields appear on the following tabs on the SRS:AdvancedInterface_WithBackendMapping form:

    Tab

    Fields that appear

    Mapped

    SR Type Field 1 through SR Type Field 9

    Mapped 10-27

    SR Type Field 10 through SR Type Field 27

    Mapped 28-47

    SR Type Field 28 through SR Type Field 47

    Mapped 48-SR Type Field 48 through SR Type Field 51
  6. Select the appropriate field from the Selected Field list.
  7. Click Add.
  8. Close the Question Selection and Fulfillment Application Field Mapping dialog box, and save the SRD.
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