This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Integration methods

See this topic to learn about the different integration methods that you can use to integrate custom applications with BMC Service Request Management.

Important

  • Service requests generated from the integrations described in this section are validated against On Behalf Of (OBO) rules. OBO rules must be configured so that the Requested By user can submit a service request on behalf of the Requested For user. For information, see Creating on-behalf-of definition rules.
  • Service requests created automatically from BMC fulfillment applications are not subject to OBO rules. For information, see Creating requests from fulfillment applications.

You can integrate applications with BMC Service Request Management by using any of the following methods:

  • Web services client — Moves information in and retrieves information from ITSM applications. For more information, see Using web services.
  • BMC Remedy APIs — For more information, see Using BMC Remedy APIs. Click here to read information in the BMC AR System documentation about using the BMC Remedy AR System API for integration. 

You implement the following application integration methods from BMC Remedy AR System:

  • LDAP Integration --- Imports existing user names so you can grant permission to access applications. Click here to read information in the BMC AR System documentation about LDAP integrations.
  • Vendor and View Forms --- Retrieves and displays data from external data sources in ITSM applications. Click here to read information in the BMC AR System documentation about Vendor and View Forms integrations.
  • ODBC type integrations --- For example: Excel integration based on BMC Remedy AR System that imports user names into the ITSM foundation's People form. Click here to read information in the BMC AR System documentation about ODBC type integrations.


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