BMC Service Request Management 9.1
The BMC Service Request Management application enables an IT department and other business departments to easily define available services, publish those services in a service catalog, and automate fulfillment of those services for the user community, enabling users to help themselves. BMC Service Request Management runs on the BMC Remedy Action Request System (BMC Remedy AR System) platform and consumes data from the BMC Atrium Configuration Management Database (BMC Atrium CMDB). BMC Service Request Management works with other applications, such as BMC Incident Management and BMC Change Management, to resolve user requests. BMC Service Request Management manages the entire process, from submission to completion.
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This section only includes information about changes since the most recent release of BMC Service Request Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0 , 8.1, and 9.0.
Identity Request Management no longer supported
The Identity Request Management (IRM) module is no longer supported in versions 9.0 and later of BMC Service Request Management. However, IRM continues to be shipped for reference in version 9.1.00 of BMC Service Request Management.
For more information about the end of life of IRM, see Product announcements.
Classic view no longer supported in BMC Remedy ITSM
As announced in earlier, Classic Views are no longer supported in versions 9.0 and later of BMC Remedy ITSM and its applications. The Classic Views were included in version 9.0 for helping customers transition to BMC Remedy with Smart IT or the Best Practice views.
For Service Pack 1 for version 9.0 and later versions, Classic View forms are no longer provided with the product. The preferences set for using the Classic View have also been removed. For more information about the end of life of the Classic View forms, see earlier BMC Remedy ITSM product announcements available at .
|February 28, 2018||9.1.04.002: Patch 2 for version 9.1.04||This patch consolidates all the Hot Fixes delivered for BMC Remedy IT Service Management version 9.1.04 and later into a single patch release. The patch contains fixes in Foundation and BMC Remedy Smart Reporting areas.|
|December 5, 2017||9.1.04||This release consolidates all the Hot Fixes delivered for BMC Service Request Management version 9.1 and later in a single release. This release enhancement introduces maximum size setting for zip files in Log Zipper utility and fortification of user permissions to work with tasks.|
|September 4, 2017||9.1.03.001: Patch 1 for version 9.1 Service Pack 3||This patch consolidates all the Hot Fixes delivered for BMC Service Request Management version 9.1.03 and later into a single patch release. The patch contains fixes in BMC Service Request Management.|
|June 9, 2017||9.1.03: Service Pack 3||This release consolidates all the Hot Fixes delivered for BMC Service Request Management version 9.1 and later into a service pack. This service pack introduces a new RTF editor. This editor is available with BMC Remedy Mid Tier 9.1.03 and can be used even when you have installed earlier versions of the BMC Remedy AR System, BMC Atrium Core, and BMC Remedy IT Service Management applications.|
|May 31, 2017||1.6.00 enhancements||
Enhancements available in version 2.0.00 of Remedy with Smart IT (Smart IT) are:
|December 5, 2016||9.1.02: Service Pack 2||
Service Pack 2 release for BMC Service Request Management version 9.1.00.
|December 5, 2016||1.5.01 enhancements||
|June 23, 2016||9.1.01: Service Pack 1||
Service Pack 1 release for BMC Service Request Management version 9.1.00.
|June 23, 2016||1.5.00 enhancements||
|May 17, 2016||Smart IT 1.4 performance||Performance information is now available for Smart IT 1.4.|
|April 07, 2016||Documentation enhancement||
Videos on user onbording and content import in BMC Remedy Smart Reporting are now available.
|February 26, 2016||Documentation enhancements|
February 24, 2016
Smart IT 1.4 introduces several enhancements:
December 22, 2015
|Version 9.1.00 enhancements|
|December 18, 2015||Service Pack 1 for version 1.3 of BMC Remedy with Smart IT||
Enhancements available in this release:
Note: BMC Remedy ITSM version 9.1.00 is compatible with Service Pack 1 for version 1.3 of BMC Remedy with Smart IT. It does not support earlier versions of Smart IT.
Issues resolution, logs, and contacting Support.
Frequently asked questions
Where to find information previously provided in a guide or manual
Where to find information previously provided in release notes
Where to find information previously provided in a technical bulletin
Type of technical bulletin
Found here in
Contents of a service pack or patch and instructions particular to it
Where to find information previously provided in a white paper
Found here in
Performance and Scalability of 7.6.04 SP1 BMC Remedy IT Service Management Suite, BMC Service Request Management, BMC Knowledge Management, and BMC Atrium on Windows
Software component performance benchmark configuration settings
Flashes contained urgent information about product issues and are delivered after a product is released. On docs.bmc.com, this information is delivered in an "Urgent issues" topic, under Release notes and notices. If this topic does not exist for a given product release, no urgent issues have been discovered for that release.
Yes, all of the documentation for BMC Service Request Management 9.1 is in this space. Links to documentation for related products are found in Additional resources from BMC.
The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
XML and HTML exports
If you require an export in XML or HTML format, contact us.
Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.
Additional resources from BMC
The following BMC sites provide information outside of the BMC Service Request Management 9.1 documentation that you might find helpful:
- BMC Communities, Service Support community
- BMC Support Knowledge Base, search filtered by BMC Service Request Management
- BMC Educational Services, BMC Service Request Management learning path
- Documentation for related products
- BMC IT Service Management Suite documentation
- BMC Asset Management documentation
- BMC Knowledge Management documentation
- BMC Service Desk documentation
- BMC Change Management documentation
- BMC Service Level Management documentation
- BMC Virtual Chat documentation
- BMC Remedy with Smart IT documentation
- BMC MyIT documentation
- Troubleshooting the installation, migration, or upgrade
- Working with logs
- Troubleshooting functional areas of the application
- Troubleshooting processes related to a service
- Troubleshooting localization
- Troubleshooting SRD ID number generator conflicts on the production server
- BMC Service Request Management Maintenance tool
- Troubleshooting Identity Request Management issues
- Support information
Troubleshooting event errors