BMC Service Request Management 9.1
- BMC Service Request Management 21.02
- BMC Service Request Management 20.08
- BMC Service Request Management 20.02
- BMC Service Request Management 19.11
- BMC Service Request Management 19.08
- BMC Service Request Management 19.02
- BMC Service Request Management 18.08
- BMC Service Request Management 18.05
- BMC Service Request Management 9.1
- BMC Service Request Management 8.1
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Note
This section only includes information about changes since the most recent release of BMC Service Request Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0 , 8.1, and 9.0.
Identity Request Management no longer supported
The Identity Request Management (IRM) module is no longer supported in versions 9.0 and later of BMC Service Request Management. However, IRM continues to be shipped for reference in version 9.1.00 of BMC Service Request Management.
For more information about the end of life of IRM, see Product announcements.
Classic view no longer supported in BMC Remedy ITSM
As announced in earlier, Classic Views are no longer supported in versions 9.0 and later of BMC Remedy ITSM and its applications. The Classic Views were included in version 9.0 for helping customers transition to BMC Remedy with Smart IT or the Best Practice views.
For Service Pack 1 for version 9.0 and later versions, Classic View forms are no longer provided with the product. The preferences set for using the Classic View have also been removed. For more information about the end of life of the Classic View forms, see earlier BMC Remedy ITSM product announcements available at
Product announcements for BMC Remedy IT Service Management Suite
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Date | Title | Summary |
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February 28, 2018 | 9.1.04.002: Patch 2 for version 9.1.04 | This patch consolidates all the Hot Fixes delivered for BMC Remedy IT Service Management version 9.1.04 and later into a single patch release. The patch contains fixes in Foundation and BMC Remedy Smart Reporting areas. |
December 5, 2017 | 9.1.04 | This release consolidates all the Hot Fixes delivered for BMC Service Request Management version 9.1 and later in a single release. This release enhancement introduces maximum size setting for zip files in Log Zipper utility and fortification of user permissions to work with tasks. |
September 4, 2017 | 9.1.03.001: Patch 1 for version 9.1 Service Pack 3 | This patch consolidates all the Hot Fixes delivered for BMC Service Request Management version 9.1.03 and later into a single patch release. The patch contains fixes in BMC Service Request Management. |
June 9, 2017 | 9.1.03: Service Pack 3 | This release consolidates all the Hot Fixes delivered for BMC Service Request Management version 9.1 and later into a service pack. This service pack introduces a new RTF editor. This editor is available with BMC Remedy Mid Tier 9.1.03 and can be used even when you have installed earlier versions of the BMC Remedy AR System, BMC Atrium Core, and BMC Remedy IT Service Management applications. |
May 31, 2017 | 1.6.00 enhancements | Enhancements available in version 2.0.00 of Remedy with Smart IT (Smart IT) are:
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December 5, 2016 | 9.1.02: Service Pack 2 | Service Pack 2 release for BMC Service Request Management version 9.1.00. |
December 5, 2016 | 1.5.01 enhancements |
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June 23, 2016 | 9.1.01: Service Pack 1 | Service Pack 1 release for BMC Service Request Management version 9.1.00. |
June 23, 2016 | 1.5.00 enhancements |
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May 17, 2016 | Smart IT 1.4 performance | Performance information is now available for Smart IT 1.4. |
April 07, 2016 | Documentation enhancement | Videos on user onbording and content import in BMC Remedy Smart Reporting are now available. |
February 26, 2016 | Documentation enhancements |
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February 24, 2016 | 1.4.00 enhancements | Smart IT 1.4 introduces several enhancements:
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December 22, 2015 | Version 9.1.00 enhancements | Enhancements available in this release: |
December 18, 2015 | Service Pack 1 for version 1.3 of BMC Remedy with Smart IT | Enhancements available in this release:
Note: BMC Remedy ITSM version 9.1.00 is compatible with Service Pack 1 for version 1.3 of BMC Remedy with Smart IT. It does not support earlier versions of Smart IT. |
As an end user, submit, view, and manage requests, and use the Service Request Coordinator Console, Business Manager Console, and the Work Order Management application. | ||
As an experienced administrator, workflow developer, or consultant extend and customize the behavior of the advanced interaction forms provided with Service Request Management. | ||
As an administrator, perform configuration and administration tasks in Service Request Management. | As an administrator, set up integrations with other BMC products or third-party software. | |
(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements. |
Frequently asked questions
Additional resources from BMC
The following BMC sites provide information outside of the BMC Service Request Management 9.1 documentation that you might find helpful:
- BMC Communities, BMC community
- BMC Support Knowledge Base, search filtered by BMC Service Request Management
- BMC Educational Services, BMC Service Request Management learning path
- Documentation for related products
- BMC IT Service Management Suite documentation
- BMC Asset Management documentation
- BMC Knowledge Management documentation
- BMC Service Desk documentation
- BMC Change Management documentation
- BMC Service Level Management documentation
- BMC Virtual Chat documentation
- BMC Remedy with Smart IT documentation
- BMC MyIT documentation
Comments
Hello. We need two sections somewhere in BMC Documentation, one for using the Incident Management Console and one for using the Incident Form. Thank you, Jerry Jerome Walker
Hello Jerome,
Thank you for your comment. We have a separate section for Incident Management in the Service Desk Wiki space.
For Incident Management Console, see Incident Management Console and for managing incident requests, see Managing Incident Request.
Thanks and regards,
Surabhee
Hello,
We utilize BMC REMEDY IT SERVICE MANAGEMENT and I'm trying to see what the limits are on bulk modifying requests.
Example: I have 53 requests that are in a "Draft" state and I need to bulk them to the "Next Stage" multiple times until they get to the correct "Stage". I'm in the "Search Change" section and have selected multiple requests and clicked "Modify All" but I do not have an option to move the requests to the next stage, they are also all in the same stage currently with no variation other than summary details.
I'm, not sure how to bulk these to a new stage as we have hundreds of these to move forward.
Hello Andrew,
Thank you for posting your query. We checked with the concerned team. Unfortunately, you cannot modify the state of multiple change requests in bulk.
If you wish, you can submit an idea to the BMC Community: here.
Thanks,
Manash