This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Fulfilling service requests

Fulfillment providers work with a fulfillment application to perform their tasks, such as using BMC Change Management to work on change requests. They complete their tasks in the fulfillment application and update their task status in their specific applications. The state of a request in the fulfillment applications is rolled up into the request status that is visible to users.

Note

Fulfillment providers must have appropriate permissions to the applications they are assigned to use. For example, a fulfillment provider working with work orders must have Work Order User and Asset Viewer permissions.

The following topics provide information about how fulfillment workers fulfill requests:

Related topics

Service request status values
Configuring notifications for service requests
How activity log information is passed

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