This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Exporting from the Import Export Console

This topic describes how to export BMC Service Request Management objects and data by using the Import Export Console. The following information is provided:

Before you begin

  • Make sure that you are exporting from a compatible version of BMC Service Request Management.
  • Review important information in Migrating BMC Service Request Management objects and data.
  • Determine the location where you want to store the .arx file created by the export, and verify that:
    • The path you plan to use already exists on the server. The system will not validate the path that you provide.
    • You have access to the path. Avoid using a system or restricted directory such as C:\ or C:\Program Files.
  • Make sure that Java is accessible to the exporter; otherwise, no output file will be generated. To do so, configure the JAVA_HOME environment variable to the full path to java.exe, for example, JAVA_HOME = C:/Program Files/Java/<jre_version>/bin (Windows) or $JAVA_HOME = /usr/<java_version>/jre/bin (UNIX). You can find the supported Java version in the online compatibility information on the BMC Support site.

To export SRDs and PDTs

  1. Log in with Request Catalog Manager and BMC Remedy AR System Administrator permissions.
  2.  Open the Import Export Console.
  3. From the left navigation pane, click one of the following options:
    • Export > Service Request Definition
    • Export > Process Definition Template
  4. Search for the SRDs or the PDTs to export.
    You can use various search criteria (for example, searching by Title or by Company). 
  5. (Optional) After search results are displayed, you can view objects that are related to the SRD or PDT by clicking the View Relationships icon.
    See Viewing object relationships.
  6. Select one or more SRDs or PDTs from the search results table by selecting the SRDs or PDTs you want to export, then click the right arrow () to add them to the Export List.

    Note

    If you do not start the export immediately, it is possible for the selected SRDs or PDTs to be deleted by another Service Catalog Manager before you start the export operation.

  7. In the File Name field, enter a path and file name.

    Do not use periods in the file name (for example, 1.1).

    If the specified export file exists, the new export data is appended to it. If you want to create a new export file, enter a new file name, or delete the contents of the original export file.

  8. In the User Password field, enter your password.
  9. Click Export.
    When the export operation is completed, the History window appears and shows information about the export. See Viewing the history of imports and exports.
  10. Verify that an .arx file was created as specified in step 7.
    If you cannot locate the .arx file, check the artools.log file for errors. See Troubleshooting functional areas of the application.

To export supporting data

  1. Log in with Request Catalog Manager and BMC Remedy AR System Administrator permissions.
  2. Open the Import Export Console.
  3. From the left navigation pane, select Export > Supporting Data.
  4. Select one or more supporting data options. 
    You can export all supporting data, or individual data types, such as survey questions or navigational categories. For more information, see Migrating BMC Service Request Management objects and data.
  5. In the File Name field, enter a path and file name. Do not use periods in the file name (for example, 1.1).

    If the specified export file exists, the new export data is appended to it. If you want to create a new export file, enter a new file name, or delete the contents of the original export file.

  6. In the User Password field, enter your password.
  7. Click Export.
    When the export operation is completed, the History window appears and shows information about the export. See Viewing the history of imports and exports.

  8. Verify that an .arx file was created as specified in step 5.
    If you cannot locate the .arx file, check the artools.log file for errors. See Troubleshooting functional areas of the application.
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