This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Defining range questions

Range questions appear in the Request Entry console as a slider bar where users move the slider left or right to indicate their answer.

Tip

When specifying a range of values for a range question, specify a range that covers a maximum of 20 discrete values. To allow users to enter a wider range of values, use a text question type.

To define range questions

  1. Open the Questions & Mappings dialog box for an SRD. See Adding questions to an SRD.
  2. On the Questions tab, click Add Question.
  3. In the Question Text field, enter a question for users (for example, Quality of Food).
    If you want to enter the greater than (>) or less than (<) sign in the Question Text field, use encoded text (&gt for >, and &lt for <); otherwise, browsers will interpret the greater than and less than signs as HTML markup, which is not supported. For more information, see Restrictions in creating questions.
  4. In the Question Format field, select Range.
  5. (Optional) In the Instructions field, enter instructions on responding to the question.
  6. In the Minimum Label field, enter the value that appears to users (for example, Low).
  7. In the Minimum Value field, enter the smallest range value (for example, 1).
  8. In the Maximum Label field, enter the value that appears to users (for example, High).
  9. In the Maximum Value field, enter the largest displayed value (for example, 10).
  10. Click Save.
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