This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Defining dates for a work order

The Dates/System tab contains optional fields that you can use to enter the scheduled and actual dates for a work order. Some of this information, such as scheduled start date and scheduled end date, is displayed in the Work Orders table on the Work Orders console.

The tab also includes system information fields that display the submit date and submitter. You cannot modify these fields.

To define dates for a work order

  1. From the IT Home Page, choose Service Request Management > Search Work Order, and click Search.
  2. Select the work order, and click the Dates/System tab.
  3. Enter appropriate dates in the following fields:
    • Scheduled Start Date — An estimated time to start the work order
    • Scheduled End Date — An estimated time to finish the work order
    • Actual Start Date — The actual time that the work order was started. If you do not enter a date in this field, it is automatically populated when the work order's status is changed to In Progress.
    • Actual End Date — The actual time that the work order was finished. If you do not enter a date in this field, it is automatically populated when the work order's status is changed to Canceled or Completed.
      The Completed Date field is automatically populated when the work order's status is changed to Completed.
      The Submit Date field is populated automatically when the work order is submitted.
  4. Click Save.
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