This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Configuring assignments in work order templates

You can assign work orders when you create a work order template, or later in the work order itself, as explained in Configuring work assignments.

To configure assignment settings in a work order template

  1. In the Work Order Template form, click the Assignment tab.
  2. For the Request Manager, specify the following information:
    1. In the Support Company field, select the company that the work order is assigned to.
    2. In the Support Organization field, select an organization.
    3. In the Support Group Name field, select a group.
    4. In the Request Manager field, select a manager.
  3. For the Request Assignee, specify the following information:
    1. In the Support Company field, select the company to implement the work order.
    2. In the Support Organization field, select an organization.
    3. In the Support Group Name field, select a group.
    4. In the Request Assignee field, select an assignee.
  4. Click Save.
  5. Register the work order template for use with an AOT.
    For more information, see Creating application templates and application object templates.
  6. Create a PDT using this AOT.
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