Calbro Services company example
Although Calbro Services is a fictional company, it is based on research of actual BMC customers. Learning how Calbro Services manages common IT Service Management scenarios should prove useful as you use the BMC Remedy ITSM applications in your own environment.
Calbro Services, a large, global company, is headquartered in New York City and publicly traded on the New York Stock Exchange. The company has 27,000 employees in 240 offices located in 20 countries. The following table describes key business services in Calbro Services:
Key business services
Service | Description |
---|---|
Online banking | 500 ATMs in major cities |
WWW presence | Corporate site and online brokerage services |
Discount equity brokerage | Online and storefront services |
Sales force automation | Automated sales activities such as leads, orders, reports, |
Customer support | Support centers in the United States, Europe, and Asia |
Mass marketing | World-wide marketing campaigns aimed at making |
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