This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

BMC Service Request Management interface forms

Two interface forms for BMC Service Request Management support basic submit, modify, and create operations:

  • SRM:RequestInterface_Create form — Interfaces with the primary form, SRM:Request. This interface form is the integration point for external systems to create new service requests.
  • SRM:RequestInterface form — Belongs to the primary form, SRM:Request. This self-join, interface form is the integration point for external systems to query or modify service requests.

These interface forms contain the necessary fields from the base form, SRM:Request, that are needed for the receipt of input from an external source. The command field, z1D_Action, is used where necessary to invoke the action that is requested by the external system (for example, submit, modify, and create). These operations can be invoked by accessing these interface forms directly.

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