This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Approving or rejecting requests

You can approve or reject requests via email (if configured by your administrator) or by using Approval Central.

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To approve or reject requests by using Approval Central

  1. From the IT Home page, select Applications > Quick Links > Approval Central
    Approval Central displays all pending approval requests that are assigned to you. If there are many requests, you can filter them by using the fields in the Search Criteria area. 

  2. (Optional) To view details of the request before responding, click the Request ID.

  3. (Optional) Ask questions about the request:

    1. In the More Information area, enter the following values:

      FieldValue
      TypeQuestion
      Question ToRequested For login name
      QuestionText of the question
    2. Click Save.
      The request is marked as needs attention, and the user can respond to your question from the Request Entry console.
  4. Approve, reject, hold, reassign, or view the request.

After you approve the request, it no longer is displayed in the Pending Approvals table. The appropriate approvers are notified of any reassigned approvals. 

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