This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Accessing user information

If you monitor requests, you frequently work with requester information. For example, you might need to search for a requester in the database. If the requester does not exist, then you can create a requester. You also might need to change existing requester information.

The People form contains the user records. You can access this form in the following ways:

  • Select People on the Application Administration Console.
  • Select My Profile on the Overview Console or the Work Order Console. You can then see your user record.
  • In the Last Name field, enter partial information that you might know about the individual, and press Enter.

Information stored in the People form is used to automatically fill in requester information fields in forms.

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