This documentation supports the 9.1 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

9.1.04

This table provides information about fixes and updates in this release, and provides instructions for downloading and installing version 9.1.04.

Enhancements in version 9.1.04

To learn about new features added to this release, see Enhancements.

For more information about enhancements in BMC Remedy ITSM Suite, see  Enhancements in version 9.1.04 .

Known and corrected issues

For a list of known issues and issues corrected in this release, see:

  • Known and corrected issues
  • Application installation and upgrade known and corrected issues in BMC Remedy IT Service Management Deployment documentation.
Downloading version 9.1.04

For download instructions, see Downloading the installation files in BMC Remedy IT Service Management Deployment documentation.

Installing version 9.1.04

If you are installing the product for the first time, see  Installing  in BMC Remedy IT Service Management Deployment documentation.

If you are installing this version as an upgrade, see  Upgrading in BMC Remedy IT Service Management Deployment documentation.

Note: To avoid import failures, upgrade BMC Remedy AR System and BMC Atrium Core to 9.1.04 before installing BMC Remedy ITSM Suite 9.1.04.

Enhancements

This release provides the following enhancements:

Maximum size setting for zip files in Log Zipper utility

You can now set maximum size for the zip file when you use the Log Zipper component of BMC Service Request Management maintenance tool to collect diagnostics in a zip file. For more information, see Collecting diagnostics in a zip file.

Fortification of user permissions to work with tasks

With this version, you require a set of permissions to open and modify information in a task related to a work order by opening it from your IT Home page or from the parent request. more information about these permissions, see Task management permissions.

What's changed in this release

EnhancementProduct behavior in versions earlier than 9.1.04Product behavior in version 9.1.04
BMC Service Request Management Maintenance toolBMC Service Request Management Maintenance tool Encryption tab allows you to generate an encrypted password to use when running a silent installation.

The Encryption tab from BMC Service Request Management Maintenance tool that allows you to generate an encrypted password to use when running a silent installation is removed.

You can encrypt password using the following commands from the command line:

-encrypt -encrypt [options]

Example:

C:\Program Files\BMC Software\BMCServiceRequestManagement\Utilities>
BMCServiceRequestManagementMaintenanceTool.cmd
-encrypt -encrypt -password=arsystem -confirm_password=arsystem

For more information, see Encrypting passwords for silent installation of BMC Service Request Management in BMC Remedy ITSM Deployment online documentation.

Was this page helpful? Yes No Submitting... Thank you

Comments