This table provides information about fixes and updates in this release, and provides instructions for downloading and installing version 9.1.04.
|Enhancements in version 9.1.04||
To learn about new features added to this release, see Enhancements.
For more information about enhancements in BMC Remedy ITSM Suite, see .
|Known and corrected issues||
For a list of known issues and issues corrected in this release, see:
|Downloading version 9.1.04||
For download instructions, see in BMC Remedy IT Service Management Deployment documentation.
|Installing version 9.1.04||
If you are installing the product for the first time, see in BMC Remedy IT Service Management Deployment documentation.
If you are installing this version as an upgrade, see in BMC Remedy IT Service Management Deployment documentation.
Note: To avoid import failures, upgrade BMC Remedy AR System and BMC Atrium Core to 9.1.04 before installing BMC Remedy ITSM Suite 9.1.04.
This release provides the following enhancements:
Maximum size setting for zip files in Log Zipper utility
You can now set maximum size for the zip file when you use the Log Zipper component of BMC Service Request Management maintenance tool to collect diagnostics in a zip file. For more information, see Collecting diagnostics in a zip file.
Fortification of user permissions to work with tasks
With this version, you require a set of permissions to open and modify information in a task related to a work order by opening it from your IT Home page or from the parent request. more information about these permissions, see Task management permissions.
What's changed in this release
|Enhancement||Product behavior in versions earlier than 9.1.04||Product behavior in version 9.1.04|
|BMC Service Request Management Maintenance tool||BMC Service Request Management Maintenance tool Encryption tab allows you to generate an encrypted password to use when running a silent installation.||
The Encryption tab from BMC Service Request Management Maintenance tool that allows you to generate an encrypted password to use when running a silent installation is removed.
You can encrypt password using the following commands from the command line:
-encrypt -encrypt [options]
C:\Program Files\BMC Software\BMCServiceRequestManagement\Utilities>
For more information, see in BMC Remedy ITSM Deployment online documentation.