This documentation supports the 9.0 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Viewing object relationships

You can view relationships among service request definitions (SRDs), process definition templates (PDTs), application templates, and application object templates (AOTs). This information is helpful, for example, if you are planning to merge data on import, and there have been changes to a PDT. Viewing relationships to the PDT before an export will help you understand which objects might be added, updated, or removed in the import environment.

You might also want to view relationships when making changes to a PDT or AOT. Viewing relationships will show the list of objects that might be affected by your changes.

View relationships by using any of the following methods:

To view relationships from:Do the following:
the Import Export Console
  • Select Relationships > Relationships from the navigation pane, and then select an Object Type and Object Name from the lists. 

    or
  • After searching for SRDs or PDTs to export, click the View Relationships icon () next to the SRD or PDT name in the results list. 
a PDT
  1. Open the PDT in the Process View of the Service Catalog Manager Console.
  2. Click Relationships
an AOT
  1. Open the AOT from the Application Administration Console.
  2. Click Relationships
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