This documentation supports the 9.0 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Viewing and updating activity log entries in a request

In request details, you can view activity log information entered by other staff members who worked on the request.

To view and update activity log entries in a request

  1. Open the request and click the Details tab.
  2. Verify that the work information entered by staff members in the Activity Log is correct.
  3. If necessary, add a log entry to the activity log.
  4. (Optional) Add an attachment to the log by clicking the Add icon ((plus)).

Note

When a fulfillment worker adds work log information to a fulfillment request, these log entries are passed to the activity log in the service request. Updates to fulfillment request log entries appear as new entries in the Request Entry console activity log.

Review activity log entries carefully to see whether they are new entries or updates to previous log entries.

Related topics

Viewing details of requests in fulfillment applications

How activity log information is passed

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