This documentation supports the 9.0 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Setting Service Catalog Manager Console preferences

When the Service Catalog Manager Console opens, you can determine:

  • Default console settings
  • Service request and process defaults, along with console settings, in the Service Catalog Management Console

To set the Service Catalog Manager Console preferences

  1. In the Service Catalog Manager Console, choose Functions > Preferences.
  2. In the Application Preferences dialog box, click the Service Catalog Management tab.
  3. Modify the default search criteria for the Request Definition View and Process View as needed.
    For example, you might want to show SRDs with a certain status, such as Draft, by default in the Request Definition View.
  4. Specify the console settings:
    1. In the Startup Screen field, select if the Request Definition View (default) or the Process View appears as the Console Focus.
    2. In the Coming Up Window field, select the number of days to view SRDs that will become visible to users (the default is 5).
    3. In the Coming Down Window field, select the number of days to view SRDs that will no longer be visible to users (the default is 5).
  5. Click Save.

You must close and re-open the Service Catalog Manager Console to view the changes.

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