This documentation supports the 9.0 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Searching for SRDs

This section discusses the various methods of searching for SRDs.

The following topics are provided:

You can perform different types of searches in the Service Catalog Manager Console.

  • Use the Console View options in the left navigation pane to view only SRDs that are associated with you through your login ID or group ID (for example, SRDs created by you, assigned to you or to your support group, and so on) and that meet your specific search criteria.
    Execute this type of search from the Search area near the top of the console.
  • You can view SRDs according to specific search criteria, regardless of their associations to people or groups. The top part of the console enables you to specify search criteria, while the search results table shows SRDs in different states, based on your query. The Search Criteria area enables you to filter the SRDs you see in the search results table. Leaving all fields blank results in a search for all SRDs that the user has permissions to view.
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