This documentation supports the 9.0 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Release notes and notices

This section provides information about what is new or what has changed in the BMC Service Request Management 9.0 release, including updates introduced by service packs and patches when they become available.


To stay informed of changes to this space, place a watch on this page.


This section only includes information about changes since the  most recent  release of BMC Service Request Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions  8.0 , 8.1, and 9.0.

Identity Request Management no longer supported

The Identity Request Management (IRM) module is no longer supported in versions 9.0 and later of BMC Service Request Management. However, IRM continues to be shipped for reference in version 9.0.00 of BMC Service Request Management.

For more information about the end of life of IRM, see Product announcements.

August 20, 20159.0.01: Service Pack 1Corrects a number of known issues in BMC Service Request Management.
April 30, 2015Version 9.0.00 enhancements

Enhancements available in this release:

  • Archiving
  • On Behalf Of enhancements

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