This documentation supports the 9.0 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Registering AIFs

Use the Configure Advanced Interface Information form to modify the name of the company, advanced interface form (AIF), server, and so on to be used when selecting this advanced interface data record.

Note

You must have SRM Administrator permissions to access this form.

You can also disable these advanced interface forms. If you configure an advanced interface form to be inactive, application administrators cannot select it as an advanced interface template option when creating SRDs.

The advanced interface form feature also gives the application administrators the option of creating an advanced data entry screen instead of the default window used in the Request Entry console for completing details. You can also register new advanced interface forms.

Note

The advanced interface forms are installed with localized views for English, Japanese, French, Italian, German, Spanish, and Simplified Chinese.

To register advanced interface forms

  1. Open the Application Administration Console.
  2. Click the Custom Configuration tab.
  3. Select Service Request Management > Advanced > Configure Advanced Interface Form Data, and click Open.
    The Configure Advanced Interface Information form appears.
    The application includes entries for the three advanced interface forms shipped with the application. You must create entries for any copies of the advanced interface forms you create.

    Registering an advanced interface form

  4. Specify a company.
  5. Enter a template name (for example, Advanced Interface Questions ).
    This name will appear in the Advanced Interface field as a menu choice on the Service Request Definition form.
  6. Enter the form name and location as it appears on the BMC Remedy AR System server.
    For example, if you are using the advanced interface form you just created, enter SRS:MyAdvancedInterface_Questions.
  7. Specify the server and specify its status, either Active (enabled) or Inactive (disabled).
  8. Click Save.
    Service Catalog Managers can now select this advanced interface template from the Custom Template field when they are creating SRDs.
Was this page helpful? Yes No Submitting... Thank you

Comments