This documentation supports the 9.0 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Localizing SRD levels

When you create SRD levels, you can also localize them.

To define SRD levels

  1. On the Custom Configuration tab of the Application Administration Console, choose Service Request Management > SRD Level > SRD Level, and click Open.
  2. Enter a locale, level, and status.
  3. Save the record.
  4. Click Other Locales.
  5. In the Defined Locales dialog box, select the new locale.
  6. Enter the new localized level text, and click Add.
    If you search for these new levels in the SRD Level dialog box, both items are available, each in their respective locale, Dutch and Portuguese.
    When the Service Catalog Manager creates the SRD, the locale level is available for use.
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