This documentation supports the 9.0 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

This space contains information about the BMC Service Request Management 9.0 release, which is part of the BMC Remedy IT Service Management Suite 9.0 release.

What's new


About BMC Service Request Management 9.0

The BMC Service Request Management application enables an IT department and other business departments to easily define available services, publish those services in a service catalog, and automate fulfillment of those services for the user community, enabling users to help themselves.

BMC Service Request Management runs on the BMC Remedy Action Request System (BMC Remedy AR System) platform and consumes data from the BMC Atrium Configuration Management Database (BMC Atrium CMDB).

BMC Service Request Management works with other applications, such as BMC Incident Management and BMC Change Management, to resolve user requests. BMC Service Request Management manages the entire process, from submission to completion.

Where to start

In the following list, click the link related to your role to learn more about how to proceed with this product:

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  1. Anirudha Dhaygude

    Unable to download PDF for BMC Service Request Management version 9.0

    Please do the needful

    Aug 14, 2015 02:55
    1. James Wagner

      Hi Anirudha, you should be able to download PDFs now. Sorry for the inconvenience. 

      Aug 14, 2015 02:55
  2. Karl Halleni

    Am not able to download either, nothing happens when clicking on the link "PDFs". Could you please verify that it works. I've been able to download for other products.

    Aug 19, 2015 09:07
  3. Catherine Siderine

    Hi Anirudha and Karl,

    The above link works now... It opens the PDFs page, where you can download the PDF if you are logged in.

    I suggest that you log in while still on the Home page. If you try to log in from the PDFs page, it takes you back to the Dashboard. I'll report this as an issue.

    Let me know if you still have trouble accessing the PDF.



    Aug 19, 2015 12:06
    1. Catherine Siderine

      The issue with the login link on the PDFs page is also now resolved.



      Aug 19, 2015 12:28