This documentation supports the 9.0 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

FAQs and additional resources

This topic provides information that supplements the BMC Service Request Management documentation. It contains the following sections:

Frequently asked questions

 What happened to all the PDFs for this product?

Where to find information previously provided in a guide or manual

Document title

Found here in

Installation Guide

Planning

Installing
Preparing
Installing
Configuring after installation
Upgrading
Troubleshooting

Administration Guide

Key concepts
What is BMC Service Request Management?
User goals and features
BMC Service Request Management architecture

Adminstering
Getting started with creating services
Guidelines for designing services
Creating services
Configuring navigational categories
Creating application templates and application object templates
Creating process definition templates
Creating service request definitions: Basic configuration
Configuring packages and entitlement
Configuring approvals for SRDs and requests
Setting up surveys and viewing results
Using the Service Request Designer to create services
Setting up the Work Order Management application
Importing and exporting data
Working with the Request Entry console
Internationalization and localization
Creating and using advanced interface forms

User's Guide

Using
Using the Request Entry console
Using the Business Manager Console
Using the Service Request Coordinator Console
Fulfilling service requests
Communicating with users by using broadcasts
Analyzing services by running reports

Administering
Making the application accessible for users with disabilities

Identity Request Management Installation Guide

Preparing
Compressing the adapter components for Identity Request Management

Installing
Integrating BMC Remedy Identity Request Management

Identity Request Management Administration and User Guide

Key Concepts
Identity Request Management architecture
What is Identity Request Management?

Using
Using Identity Request Management Services

Administering
Configuring Identity Request Management

Troubleshooting
Troubleshooting Identity Request Management issues

Identity Request Management Developer's Guide for Adaptor

Developing
Developer information for the Identity Request Management adapter

Identity Request Management no longer supported

The Identity Request Management (IRM) module is no longer supported in versions 9.0 and later of BMC Service Request Management. However, IRM continues to be shipped for reference in version 9.0 of BMC Service Request Management.

For more information about the end of life of IRM, see Product announcements.

 Where do I find release note information?

Where to find information previously provided in release notes

Type of information

Found here in

New features (enhancements) and other information

Release notes and notices

  • Issues corrected by the base release and its service packs and patches
  • Issues that are currently open

Known and corrected issues

 Where can I find technical bulletins?

Where to find information previously provided in a technical bulletin

Type of technical bulletin

Found here in

Contents of a service pack or patch and instructions particular to it

 Where do I find information previously provided in a white paper?

Where to find information previously provided in a white paper

Document title

Found here in

Performance and Scalability of 7.6.04 SP1 BMC Remedy IT Service Management Suite, BMC Service Request Management, BMC Knowledge Management, and BMC Atrium on Windows

Software component performance benchmark configuration settings

 Where do I find information that was previously published as a flash bulletin?

Flashes contained urgent information about product issues and are delivered after a product is released. On docs.bmc.com, this information is delivered in an "Urgent issues" topic, under Release notes and notices. If this topic does not exist for a given product release, no urgent issues have been discovered for that release.

 Is all the content for BMC Service Request Management 9.0 in this space?

Yes, all of the documentation for BMC Service Request Management 9.0 is in this space. Links to documentation for related products are found in Additional resources from BMC.

 I’d like a PDF of just selected information. How can I do that?

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the BMC Service Request Management 9.0 documentation that you might find helpful:

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